Assistant Manager - Client Servicing and Strategy Associate

About Aspire Lifestyles

Aspire Lifestyles is an integrated Concierge, personal assistance and customer relationship engagement company. We develop & design white label loyalty programs for leading brands as their marketing preposition which enables new customer acquisitions, retention and loyalty of their customers.This position is responsible for new business development (B2B) by targeting CXO’s, CMO’s and product managers of leading banks, Hospitality Luxury Auto &  Insurance companies along with retention and growth of the current business through relationship & key account management.

Aspire Lifestyles (www.aspirelifestyles.com) is part of International SOS, a leading travel, medical and security assistance company

Position Summary

We are hiring for a role that merges client-facing responsibilities with strategic and operational excellence. A role like this typically requires someone with strong communication skills, high emotional intelligence, organizational insight, and the ability to drive internal priorities while managing external relationships. We are seeking a dynamic and strategic professional to serve as a hybrid Client Servicing & Strategy Associate. This unique role blends high-impact client service with internal business operations, supporting business leadership in driving strategic initiatives, improving client satisfaction, and ensuring cross-functional alignment. You will work closely with cross-functional teams to provide insights, prepare reports, and help drive data-based decision-making for the business, also serving as a trusted partner to the business leadership to drive strategic initiatives, operational efficiency, and cross-functional alignment.

This role will be based in Mumbai with minimal travel to the Middle East.

Key Responsibilities

This is a strategic role which has dual responsibilities. A Client Servicing role involves acting as the primary liaison between a company and its clients, ensuring that client needs are met effectively and fostering strong, long-term relationships.

Key Responsibilities:

Client Servicing & Success (External-Facing - 50%) – for Middle East & Africa

Client Relationship Management: Serve as the main point of contact for clients in Middle East & Africa markets, understanding their needs and ensuring satisfaction with the company's products or services.

Communication: Maintain clear and effective communication with clients, addressing inquiries, providing updates, and resolving any issues promptly.

Collaboration: Work closely with internal teams, such as sales, marketing, and product development, to ensure that client requirements are understood and met.

Problem-Solving: Identify and address client concerns or challenges, working towards timely and effective solutions. Represent the voice of the client in internal strategy discussions.

Reporting: Prepare and deliver regular reports on client account status, including performance metrics and feedback.

Sales Support: Assist in identifying opportunities for upselling or cross-selling additional products or services to existing clients.

Strategy Associate (Internal-Facing - 50%)

Strategic Support: Work with the MD - IMEA to drive strategic priorities, special projects and ensure alignment across the leadership team.

Prepare high quality communications, presentations and dashboards

Project Management: Lead and manage high-impact, cross-functional projects.Lead internal meetings, track action               items, and ensure timely follow-ups. Track progress against KPIs and strategic goals, identifying blockers and driving accountability.

Operational Efficiency: Optimize workflows, processes, and internal communications to increase productivity.

Drive executive decision: Making with well-researched recommendations and insights.

Executive Liaison: Act as a trusted advisor and communication bridge between the executive leader and internal/external stakeholders.

Job Requirement

Summary of Required Skills & Qualifications

Core Skills

• Exceptional verbal and written communication skills

• Strong interpersonal and relationship-building abilities

• Analytical and problem-solving mindset

• Highly organized with keen attention to detail

• Comfortable managing multiple accounts and priorities

• Experience interacting directly with C-suite executives (preferred)

Work Experience

• 5 - 8 years in client servicing, consulting, project management, or operations

• Proven track record in the product & services industry, handling MNC clients

• Experience working within matrix organizations (preferred)

Education

• Bachelor's degree in Business Administration, Marketing, Communications, or related field (preferred)

We take care of our employees

• Medical coverage for employee
• Highly engaged and empowered work culture
• Continuous learning & development