Operations Coordinator - Spanish, Portuguese, English
Date: Nov 27, 2025
Location: Madrid, ES, 28046
Company: International SOS
At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.
Now, we’re looking for talented individuals to join our team and make a difference.
About the role
Are you empathetic? Are you looking for a position where you can use your people skills to support others through times of crisis?
International SOS is currently recruiting a Spanish, English and Portuguese speaking Operations Coordinator to join the team in Madrid.
Operations Coordinators are essential to what we do. By liaising with doctors, nurses and logistics professionals to ensure our members receive the highest standard of care - you will be making a difference, every day.
Key responsibilities
- Support and assist members with healthcare and security queries
- Ensuring clients’ medical situations and treatment are handled with utmost professionalism and care, by booking appointments, authorizing treatments or handling policy claims
- Assess situations, co-ordinate care and communicate logistics across the world
- Collaborate with a team of doctors, nurses, security, and operations experts in a fast-paced environment.
About you
- Critical thinking and organizational skills to handle a variety of situations
- A passion to help people, and natural empathetic approach
- An appreciation for the importance of data protection and privacy; the ability to take ownership to protect data and process integrity.
- Confidence in using Microsoft Office
- Experience in Customer Service in a contact center / similar environment is beneficial
- Excellent written and spoken Spanish, Portuguese and English
Benefits
- Structured career development track, with opportunities for progression and advancement
- Working hours are Monday to Friday between the hours of 8 am to 6 pm (staggered shifts)
Full-remote position
By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2025.
13,000 experts | 1,200+ locations | 90 countries | 110+ languages
Start your journey with us today. Apply now!