Loyalty Program Reconciliation Manager

Loyalty Program Reconciliation Manager

The Loyalty Program Reconciliation Manager (LPRM) will be responsible for ensuring the accuracy and integrity of financial records related to travel transactions, redemptions, and payments.

The primary objective of the job is to oversee back-office accounting and reconciliation for the client-specific travel transactions, including transactions purchased with points to ensure points are reconciled with cash value, supplier payments and settlement with the client.

The role is highly technical focused on data reconciliation, reporting and analysis. 

The position will also analyze point redemption category, average transaction values, and other applicable trends required for cash planning requirements. 

Key Responsibilites

Accounts Reconciliation:

• Daily, weekly, and monthly reconciliation of various financial accounts related to travel, including but not limited to; bank and payable accounts, general ledgers, travel platforms and other data related to the client-specific travel transactions and payments.

• Reconciliation involving points, points + cash, cash, exchanges, refunds

• Investigating and resolving discrepancies in a timely and accurate manner.

• Identifying system or process issues and collaborating with relevant teams (internal and client team) for resolution, including Finance, Service Delivery, and other internal and external partners.

• Supporting commission tracking management

• Point of contact (POC) for investigations involving suspected fraud

Policy and Compliance:

• Ensuring adherence to travel policies and regulations

• Updating and maintaining travel policies and procedures as needed.

• Tracking relevant travel licenses/certifications

Reporting, Modeling and Analysis:

• Generating reports on reconciliation status, discrepancies, and trends.

• Providing ad-hoc reports to various departments as needed.

• Creating reports and dashboards to track the loyalty program KPIs, program engagement, and financial outcomes.

Collaboration and Support:

• Partner with accounting and FP&A teams to ensure accurate financial reporting and forecasting. 

• Partner with broader data analytics team, supporting risk assessment and compliance requirements. 

• Working with internal and external stakeholders to process returned funds through reconciliation efforts.

• Vendor contract management support including working with key program suppliers from Air, Car, Hotel, Cruise, Activities, and GDS

• Support for commissions tracking and reporting, including data and trend analysis. 

• Additional duties as assigned.

Job Profile

Knowledge, Skills & Competencies 

• Understanding of financial modeling and analysis with the ability to build and analyze complex financial models. 

• Understanding of loyalty program mechanics, specifically related to travel.

• Proficiency in Excel, PowerBI and other data visualization tools. 

• Ability to connect data insights to the business and align financial impact. 

• Ability to present findings clearly to leadership and work closely with cross functional teams and partners. 

Work, Education, Experience & Qualifications 

• At least 5 years of experience working in the financial analysis space required. 

• Experience with large bank loyalty programs, credit cards, or payments preferred.

• Experience in travel or hospitality industry preferred.

• Experience with loyalty or CRM platforms preferred. 

• Experience in the US Financial Institution environment is preferred. 

• Experience with travel booking systems/GDS is preferred. 

• Bachelor’s degree in Finance, Accounting, Economics, or related quantitative field required. 

Language Requirements 

• Ability to communicate in English both verbally and written in a polished and professional manner is required.

Travel, Schedule & Availability 

• This position is a non-travel position. 

• Individual must be available to work Monday through Friday 8am EST to 5pm EST.
 

Work Environment & Physical Requirements 

• Must have a dedicated, quiet, and private workspace free from distractions.

• Ability to sit and remain at a desk for extended periods (up to 8 hours per day) while operating a computer and telephone headset.

• Reliable high-speed uninterrupted internet connection meeting minimum company standards.

• Ability to use hands and fingers to operate a computer keyboard, mouse, and other office equipment.

• Clear, polished and professional verbal & written communication and active listening skills to effectively interact with clients and team members.

• May occasionally require walking, standing, or light lifting (up to 10 pounds) of equipment such as a laptop or office supplies

Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.