Travel Consultant, 6 month FTC

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.

Now, we’re looking for talented individuals to join our team and make a difference.

About the Role

The Assistance Travel team provides specialised travel services for deployment of our medical teams on rotational travel; the team support our Assistance Centres globally where our operations teams deal with our members being transported or medically evacuated.
As a Travel Consultant in the team you will offer expert travel guidance in coordinating the most logical cost-effective quotations and ticketing issuance support.
Whilst growing your expertise and knowledge on medical case transportation, you will assist the Group Operations Travel Manager and Regional Travel Managers to facilitate transition on new booking tools and internal organization.

Responsibilities:

Working to objectives agreed with the Travel Manager your responsibilities will include:

•    Create and provide the quickest routes and most cost-effective itineraries meeting as close as possible to the initial travel request. 
•    Establish quotations, proposals for several alternatives
•    Ability to coordinate travel for multi passengers and escorts travelling from different origins/destinations 
•    Ability to reprice and recalculate for exchanges to process reissued tickets  
•    Establish or order plane/train/hotel tickets and reservations
•    Assist with visa entry requirements advice and forward to our designated partners 
•    Reply to all quotations coming from the Assistance Center for any medical repatriation/evacuation or travel coordinators for rotational/deployment travel 
•    Invoice all tickets issued and responsible for back-office services, ticket amendments and refunds
•    Follow the guidelines for the operations of the Assistance Travel Centre as set in the internal policy
•    Monitor, manage and action Queues in Amadeus  
•    Ensure that bookings are seen through to the end, especially monitoring if any special requests have been confirmed from the airline like oxygen, wheelchairs, extra sheets etc.
•    Facilitate effective positive teamwork and clear channels of communication both internally and externally
•    Assist as back-up  for day-to-day work allocations and staffing of the business, report any anomalies to the Group / Regional Travel Manager
•    Assisting with training of peers / new hires on Travel policies and travel booking tools
•    Undertaking project work as requested by the Group Travel Operations Manager

About you:

•    Excellent working knowledge of a GDS system essential, preferably AMADEUS  
•    Typically over 2 years’ experience in business travel 
•     Fares and Ticketing experience essential, such as IATA Fares certificates 1 & 2 ideally 
•    Good worldwide geography knowledge and very keen attention to detail
•    Excellent communication skills both written and spoken, additional languages are an advantage
•    Flexibility, adaptability, capacity to handle a large number of complex travel requests, and to be able to work additional hours in the event of a crisis or major evacuation support required

Benefits

-Structured career development track, with opportunities for progression 
-22 days annual leave increasing with service, UK Bank Holidays and the option to buy additional annual leave  
-A day’s leave for your birthday
-Private health care, dental cover, pension scheme, life insurance, paid volunteering day 
-Subsidised staff cafeteria and free tea, coffee and fruit
-Access to Chiswick Business Park Enjoy Work events 

Shifts:
•    Semi shift work required Mon - Fri 9-5.30pm or 10-6.30pm, Saturday 10-6.30pm (as rostered)
•    Saturdays are rostered once per month with one week day off instead
•    this position is fully office based
•    Flexibility to work from home on Saturdays and late shifts

By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2025.

13,000 experts | 1,200+ locations | 90 countries | 110+ languages

Start your journey with us today. Apply now!