Security Manager Assistance

About the role

The Security Manager, Assistance is responsible for providing the direction and delivery of security assistance services to International SOS clients. This includes responsibility of security case delivery, progression, management, supervision and guidance.
The role will collaborate with Lead Security Analysts to ensure case management and operational planning align with intelligence assessments, supporting decisions during routine and crisis scenarios. 
Close coordination with Assistance Centre teams including Operations, Medical, Transport Desks and Travel is essential to integrate security risk assessments into responses and action plans. 
 
The Security Manager, Assistance also works with the Group Manager, Security Assistance & Service Quality and the Manager, Global Security Network to update operational processes. You will be providing on-the-job training and support for Security Specialists, Assistance. 

About you

•    Expert knowledge of political and security landscape
•    Proficient in providing others with a clear direction, supervising and giving feedback
•    Proficient stakeholder management skills
•    Proficient understanding of International SOS business, its clients and the markets it operates in
•    Fluency in additional languages desired (French, German, Spanish, Arabic, Manadarin)
•    Ability to critically analyse multiple streams of security, logistics and threat-based information under pressure and produce actionable plans. 
•    Typically 10 years’ experience in security assistance or security operations delivery in challenging environments across public, private, or nonprofit sectors.  
•    Typically 5 years of people supervision experience. 
•    Strong experience in writing for senior management and decision-makers. 
•    Demonstrated ability to work effectively across cultures, extensive travel experience
•    Experience in multiple domains of security (For example: Assistance, Executive Protection, Crisis Management, Business continuity, Protective Services, Natural disaster response, Supply chain risk management, investigations, K&R) 
•    Strong MS Office skills, MS Teams, Sharepoint
•    Degree or equivalent experience in security studies, war studies, international politics or related field. 
•    Accreditation from a regionally recognized security or risk management body. 

Additional Information and Benefits

•  Work 12 hour shifts, 7 days a week on a rostered pattern
•  Fill rostered roles including Client Case delivery, Security Case Lead and Operational planning.
•  Day shift work including occasional overtime based on operational requirements / crisis management
•  Occasional travel, including urgent deployments.
•  Support an on-call rota for case escalations 
• Structured career development track, with opportunities for progression and advancement
• Private health care, dental cover, pension scheme, life insurance, paid volunteering day 
• Subsidised staff cafeteria and free tea, coffee and fruit, free breakfast on Mondays
• Discount schemes (Cycle2work, season ticket loans, gym discounts)
• Access to our Employee Assistance & Employee Support Programme
• Access to Chiswick Business Park Enjoy Work events

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