Product Tool Optimisation Lead

About the role

We are looking for an experienced Product Tool Optimistion Manager, to join our product team in Chiswick, West London for a 12–18 month FTC. In this transformation role, you will be responsible for delivering a defined portfolio of initiatives to optimise, rationalise, and govern the Product Delivery tooling estate.

The purpose of this role is  to improve tooling governance and utilisation, reduce complexity, and identify cost saving opportunities, while ensuring sustainable ownership and adoption are embedded into the organisation.

Key responsibilities

Tooling Assessment & Strategy
•    Conduct a comprehensive assessment of the current Product Delivery tooling landscape.
•    Define a clear Tooling Strategy, including recommendations for rationalisation, optimisation, and future governance.
•    Identify utilisation gaps, duplication, risk, and cost saving opportunities across the tool estate.

Delivery of Prioritised Tooling Initiatives
The role will lead and deliver a prioritised portfolio of tooling change initiatives, including (but not limited to):
•    Consolidation of test management tooling, including migration from TestRail to AIO.
•    Implementation of tooling governance and controls across platforms such as Atlassian (Jira/Confluence), BrowserStack, Pendo, and Miro.
•    Decomposition of Jira instances, migrating from a single instance model to multiple instances to improve cost management and licence utilization

Governance, Adoption & Transition to BAU
•    Define and embed sustainable tooling governance models, including access management, cost management, and configuration controls.
•    Partner with Learning & Development (L&D) to identify learning needs and deliver a targeted enablement plan.
•    Ensure successful adoption of new tools and processes.
•    Transition ownership, documentation, and operating procedures into BAU teams at the conclusion of the role.

About you

•    Strong portfolio and project management experience delivering complex change initiatives.
•    Proven experience conducting tooling or platform assessments and defining strategic recommendations.
•    Hands on experience delivering business change and user adoption in technology led environments.
•    Ability to manage complex stakeholder landscapes across Product, Engineering, Finance, Security, and Operations.
•    Strong data driven mindset with experience using insights to inform decisions and demonstrate value.
•    Experience defining and documenting operational procedures and governance models.
•    Excellent written and verbal communication skills, with experience tailoring messages for different audiences.

Benefits

• Competitive salary
• Warm, supportive, and open company culture
• An opportunity to learn and develop in a global environment
• Hybrid Working: 3 days in the office 
• Birthday holiday and option to purchase additional annual leave
• Comprehensive Benefits Package: Private Pension, Private Medical Insurance, Life Assurance and more

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