Platform Product Manager- Workflow

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Date: 13 Mar 2026

Location: London, GB, W4 5YE

Company: International SOS

About the role

We are looking for an experienced Platform Product Manager to join our team in Chiswick, West London.  You will be responsible for providing direction and execution for one of our platform teams within a broader shared platform organisation.

In this role you will have end to end ownership of your platform area, and will be responsible for setting strategy, defining the roadmap, and partnering with the engineering teams, and other Platform PMs, to ensure integration into the ecosystem.  

This is an excellent opportunity for a Product Manager experience, with experience of developing workflow engines looking to join a global organisaiton, using leading technology.

Key responsibilities

Platform Ownership  

  • Own the product vision, strategy, and roadmap for your assigned shared platform(s)  
  • Define the platform’s value proposition, target users, and success metrics  
  • Ensure the platform delivers reliable, scalable, and reusable capabilities that reduce friction for product experience teams. 

Execution & Delivery  

  • Partner with an engineering team to translate platform strategy into deliverable milestones  
  • Maintain and prioritise a backlog that balances feature development, technical health, and operational excellence  
  • Make trade-offs between speed, flexibility, and standardization within your platform scope. 

Internal Customer Focus  

  • Engage and collaborate with product managers, engineers, and tech leads who consume your platform  
  • Gather and synthesize feedback to identify pain points, unmet needs, and adoption barriers  
  • Ensure APIs, components, and workflows are intuitive, well-documented, and easy to integrate  

Cross-Platform Collaboration  

  • Collaborate with other platform product managers to ensure alignment across shared platforms  
  • Manage dependencies and integration points between platform teams  
  • Contribute to org-wide platform principles, standards, and governance  

Adoption & Measurement  

  • Define and track success metrics such as adoption, usage, reliability, performance, and customer satisfaction  
  • Drive platform adoption through enablement, communication, and iteration  
  • Use data and feedback to continuously improve the platform experience  

Scale & Sustainability  

  • Anticipate future needs and scaling challenges as product usage grows  
  • Help establish patterns and best practices that promote consistency without over-constraining teams  
  • Advocate for investments in platform health, resilience, and long-term maintainability  

About you

  • Extensive  product management experience, with experience owning platform or internal products 
  • Experience of developing a workflow engine.
  • Proven track record owning a product area end-to-end, ideally within a multi-team platform organization 
  • Experience delivering shared services, APIs, frameworks, or infrastructure used by multiple teams 
  • Strong technical fluency and comfort working closely with engineers and architects 
  • Ability to operate with clear ownership while coordinating across teams 
  • Excellent prioritization and stakeholder management skills 
  • Systems thinker who understands how individual platform decisions impact the broader ecosystem 
  • Pragmatic, outcomes-focused, and comfortable with ambiguity 

Nice to Have 

  • Experience with developer platforms, data platforms, identity/permissions, observability, or reliability tooling 
  • Familiarity with cloud-native architectures and modern SDLC practices 
  • Experience supporting high-scale or mission-critical systems 
  • Experience working with senior stakeholders or in regulated domains (e.g., health & security) 

Required Qualifications  

Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field  

Certifications such as PMI‑ACP, PMP, SAFe, CSM, or equivalent are beneficial 

 

Benefits

Competitive salary
Warm, supportive, and open company culture
An opportunity to learn and develop in a global environment
Hybrid working: 3 days in the office 
Birthday holiday and option to purchase additional annual leave
Comprehensive Benefits Package: Private Pension, Private Medical Insurance, Life Assurance and more

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