Operations Specialist
Date: 23 Feb 2026
Location: London, GB, W4 5YE
Company: International SOS
At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.
Now, we’re looking for talented individuals to join our team and make a difference.
About the Role
Are you looking to work in a results driven, high tempo environment?
Do you enjoy helping to find solutions for people and using your Customer Serivce skills to make a real difference?
International SOS is looking for an Operations Specialist to join our expert Medical, Security and Logistics team in Chiswick, London. This is a great next step for early career professionals who already have experience in a contact centre or a customer focused environment and want to grow into a meaningful, global impact role.
You will be the first point of contact for individuals and organisations needing assistance worldwide. Your day will typically include:
• 3 days on / 4 days off shift pattern — enjoy more free time each week
• Offering supportive, empathetic help to clients, going above and beyond their expectations
• Coordinating cases by booking appointments, approving medical treatment and handling policy related queries
• Assessing situations and arranging medical or logistical support across multiple countries
• Working closely with a multidisciplinary team of doctors, nurses, security specialists and operations experts
• Managing information accurately while maintaining high standards of professionalism
Every day brings something new — this role is perfect for people who relish variety and problem solving.
About you:
To succeed as an Operations Specialist, you’ll bring:
• Excellent written and verbal communication skills
• Strong organisational and critical thinking abilities
• A caring, empathetic nature with a genuine drive to help people
• Confidence in handling sensitive data and following processes
• Some initial experience from a call centre or public facing customer service role
• Comfortable using Microsoft Office
• A’ Level or Degree level education — an interest in Healthcare, International Affairs or Security is an advantage
This is an ideal step for candidates looking to move from frontline customer service into a purpose driven, globally connected career.
Benefits
• Starting salary: £29,000 per annum
• 18 days annual leave (increasing with service) + UK Bank Holidays
• Your birthday off, every year
• Private healthcare, dental cover, company pension & life insurance
• Subsidised on site cafeteria + free tea, coffee and fruit
• Employee benefits including: Cycle2Work, season ticket loans, gym discounts
• Paid volunteering day
• Access to our Employee Assistance & Support Programme
• A vibrant workplace at Chiswick Business Park, with regular “Enjoy Work” events, activities and on site perks
• Start date: 4th of May 2026
By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2025.
13,000 experts | 1,200+ locations | 90 countries | 110+ languages
Start your journey with us today. Apply now!