IT Support Engineer

About the role

We are seeking an experienced IT Support Engineer to deliver high-quality technical support across our London office and Northern Europe region. This role ensures smooth IT operations, compliance, and user satisfaction through proactive and responsive service.

Key responsibilities

• Provide desk-side and remote support for users across Northern Europe.
• Build and configure PCs, laptops, and peripheral hardware.
• Troubleshoot and resolve issues related to servers, networks, mobile devices, and telecom systems.
• Manage tickets escalated from the Global IT Service Desk and ensure SLA compliance.
• Participate in 24/7 on-call support on a rotational basis.
• Maintain accurate IT asset records and manage procurement activities.
• Ensure adherence to corporate IT and security policies.
• Support disaster recovery processes and maintain data integrity through backups.
• Liaise with external service providers for efficient issue resolution.
• Develop user guides and provide training to staff where needed.

About you

• Minimum 5 years of 2nd line support experience in a similar environment.
• Strong knowledge of Windows 10, Office 365, Active Directory, and Exchange.
• Hands-on experience with Dell hardware, SCCM, and mobile device management.
• Excellent communication skills and ability to work independently and collaboratively.
• Relevant certifications (e.g., CompTIA A+, Microsoft MCSA/MCSE, Cisco CCNA) and ITIL knowledge are advantageous.

Benefits

• Competitive salary
• Warm, supportive, and open company culture
• An opportunity to learn and develop in a global environment
• Onsite only: 5 days in the office 
• Birthday holiday and option to purchase additional annual leave
• Comprehensive Benefits Package: Private Pension, Private Medical Insurance, Life Assurance and more

Our address: 566 Chiswick High Rd, London W4 5YE 

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