HR Operations Manager

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Date: 13 May 2026

Location: London, GB, W4 5YE

Company: International SOS

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.

Now, we’re looking for talented individuals to join our team and make a difference.

About the role

The HR Operations Manager leads the delivery of high‑quality HR and payroll services across Northern Europe, covering the full employee lifecycle. The role focuses on operational excellence, compliance, and continuous improvement to support business and employee needs.

Key responsibilities

  • Lead and manage People Services and Payroll teams to deliver a consistent, customer‑focused HR service
  • Oversee day‑to‑day HR and payroll operations across multiple countries, ensuring accuracy and compliance
  • Develop and improve HR policies, processes, and procedures to enhance efficiency and employee experience
  • Monitor service performance through KPIs and SLAs, providing insights and recommendations for improvement
  • Ensure high data quality across HR systems and employee self‑service platforms
  • Manage relationships with external payroll providers and internal stakeholders
  • Maintain compliance with employment and immigration legislation across the region
  • Support audits, vendor risk assessments, and regulatory requirementsIdentify opportunities to automate processes and improve operational effectiveness

About you

  • Broad generalist HR experience in an operational, multi‑country environment
  • Proven people management experience with a focus on developing high‑performing teams
  • Strong organisational skills with the ability to manage multiple priorities
  • Confident communicator with strong stakeholder management and influencing skills
  • Comfortable working with HR systems, data, and continuous improvement initiatives

Benefits

    • Competitive salary
    • Warm, supportive, and open company culture
    • An opportunity to learn and develop in a global environment
    • Hybrid Working: 3 days in the office 
    • Birthday holiday and option to purchase additional annual leave
    • Comprehensive Benefits Package: Private Pension, Private Medical Insurance, Life Assurance and more

    Our address: 566 Chiswick High Rd, London W4 5YE 

    #Europe #LI-AG1

By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2025.

13,000 experts | 1,200+ locations | 90 countries | 110+ languages

Start your journey with us today. Apply now!