Lifestyles Concierge

About the role

• Provide high-quality personalized customer service through multiple channels, including phone, live chat and email
• Understand customer needs and provide tailored recommendations, such as travel planning, hotel & car arrangement, dining reservations, entertainment bookings, and other lifestyle-related inquiries
• Maintain clear and consistent communication with customers to ensure their requests are fulfilled seamlessly
• Stay updated on the latest lifestyles trends, events, and news to provide best-in-class experiences
• Assist with ad-hoc projects and tasks as assigned

About you

• Proven experience in customer service, call centers, luxury brands, or hospitality industry is a plus
• Strong multitasking and time-management skills in a fast-paced environment
• Excellent problem-solving abilities and a proactive, can-do attitude
• In-depth knowledge of local events, trends and city highlights
• Experience working with international contacts to fulfill reservations or requests
• A passion for travel, lifestyles experiences, and delivering exceptional service
• Outstanding communication and customer service skills
• Fluency in spoken and written English, Cantonese and Mandarin
• willingness to work rotating shifts, including weekends and public holidays
• Fresh Graduate is welcome to apply
• Immediate availability is highly preferred

We offer

• Structured training programs and continuous on-the-job development
• Rotating shift schedule with 5-day work weeks (including weekends and  public holidays), between the hours of 7:30am and midnight
• Shift allowance and overtime pay
• Competitive salary package with monthly incentive bonus
• Double Pay
• Discretionary Bonus
• Paid annual leave
• Additional leave such as birthday leave
• Group medical insurance (including spouse and children, if applicable)
• Clear career progression opportunities