Health, Safety, & Quality Manager

About the role

The Manager, Medical Services (MS) QH&S Compliance provides support to the MS Management Team for the direction, coordination and functioning of all QH&S matters in the Country. This will involve defining and implementing the required monitoring systems for each area that identifies risk and enables a risk management approach to CQI. This is achieved through established systems of monitoring compliance with the Integrated Management System (Quality & OH&S), identifying deficiencies and evaluating and minimising their potential impact on the organization. This will ensure the country remains in a state of compliance with all relevant internal management systems and regulatory requirements while ensuring risks are well controlled.

This is a full-time hybrid 8:30 am until 4:30 pm position. Mon/Fri are work from home; Tues, Wed, Thurs are in office at our Leduc location.

Key responsibilities

•    Foster a safety-first culture that protects personnel and drives operational efficiency.
•    Oversee service delivery quality across Canada by ensuring:

o    There is a full knowledge of each contract’s Scope of Work (SOW).
o    Procedures and staffing are aligned with contract requirements.
o    Quality control measures are in place to ensure compliance.
o    New contracts are mobilised in line with SOW and International SOS standards.

•    Ensure implementation and compliance with all applicable standards including:

o    Medical Service Centre standards, 
o    Facility standards
o    Transport standards
o    Clinical Governance in Medical Service
o    Fire & Rescue standards
o    Local and project-specific jurisdictional standards

•    Lead performance and quality improvement initiatives:

o    Develop and report on regional KPIs.
o    Implement CQI plans and support risk management strategies.
o    Conduct incident reviews and contribute to audit analyses.

•    Represent Medical Services in key governance activities:

o    Participate in management teams, regional committees, and workgroups.
o    Contribute to document development and standard reviews.

•    Provide leadership, training, and mentorship to Medical Services staff:

o    Deliver educational sessions.
o    Support onboarding and induction aligned with standards.

•    Manage the Annual Audit Program:

o    Ensure alignment with QMS Audit Cycle.
o    Submit audit plans, conduct audits, and maintain records.
o    Track high-risk non-conformances and corrective actions.

•    Support external audits and certification processes:

o    Assist with audit planning.
o    Maintain certification readiness across facilities and sites.

•    Fulfill administrative and compliance duties:

o    Act as Document Controller for Canada.
o    Liaise with the Privacy team on compliance and data access.
o    Support ESG initiatives, policy development, and government reporting.
o    Manage contractor prequalification platforms (e.g., ISN, ComplyWorks).
o    Uphold EEO, OH&S, and workplace safety standards.
o    Complete special projects or other assigned duties.

About you

•    The person who holds this position will be required to not only work within a team, but is responsible for establishing and nurturing a team environment that facilitates smooth project delivery.
•    The ability to solve problems and make concise and informed decisions is essential.
•    A collaborative and confident personality will assist in facilitating your ability to interact with all key personnel thereby ensuring the effective delivery of contract requirements.
•    Strong knowledge of applicable Environmental and Health & Safety regulatory requirements.

Required Competencies 
•    Advanced skills and significant experience in Integrated Safety Management System practices and processes. 
•    Ability to work independently, pay careful attention to detail, and manage multiple tasks in a fast-paced environment.
•    Ability to analyse situations and take appropriate action consistent with company policies.
•    Previous experience with ISO 9001:2015 and 45001:2018 and implementation of management systems.
•    Demonstrated experience in document control and development of procedures, reports tools and templates.

Required Work Experience 

•    5+ years of occupational health and safety experience preferably in an industrial environment with a significant vehicle fleet
•    Experience in development and implementation of standards
•    Significant experience in overseeing Document Control systems

Required Qualifications 
•    Canadian Registered Safety Professional (CRSP) designation - strong asset.
•    The National Construction Safety Officer (NCSO®) and other professionally recognized certifications in the safety, risk management related field are highly desirable.
•    ISO Lead Auditor Course (Preferred)

Required Languages 
•    English

Travel / Rotation Requirements 
•    Remote locations. Expected travel requirements is up to 25% of time.