Productivity and Unified Communication, Manager 1

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Date: Jun 18, 2026

Location: Kuala Lumpur, MY, 50470

Company: International SOS

About the role

 

International SOS operates mission-critical technologies that enable life-saving medical and security services worldwide. Our collaboration and communication platforms must operate seamlessly 24x7 across regions, time zones, and environments, ensuring that our teams can connect, coordinate, and respond without disruption.

As we evolve, we are transforming how people collaborate — moving beyond fragmented tools and reactive support toward a secure, integrated, and intelligent digital workplace powered by cloud, automation, and data-driven insights.

The Manager – Productivity & Unified Communication is a senior, hands-on leadership role responsible for owning and shaping the global collaboration ecosystem. This role goes beyond traditional platform management — it focuses on delivering a modern, secure, and seamless user experience, while driving automation, governance, and continuous innovation across M365 and enterprise communication services.

At International SOS, you will work on technologies that directly support real-world impact. You will collaborate with global teams across business, technology, and security to enable effective communication in critical moments, while building platforms that scale with the organisation’s needs.

We are looking for someone who combines strategic thinking with execution, who is comfortable operating at scale, and who is driven to simplify complexity, improve user experience, and deliver measurable business value.

Job Responsibilities

What You’ll Do

• Set the Direction

o Define and own the global roadmap for Productivity and Unified Communication services.
o Decide how collaboration platforms evolve — balancing standardisation, user experience, and innovation.
o Prioritise investments that improve productivity, simplify tools, and deliver measurable business value.

• Build a Modern Digital Workplace

o Design and evolve a seamless collaboration ecosystem across M365, messaging, and communication platforms.

o Drive integration across tools to enable simple, consistent user experiences.
o Use data and insights to continuously improve how teams collaborate globally.

• Drive Automation & Service Excellence

o Reduce operational complexity through automation, self-service, and workflow optimisation.
o Embed governance and automation into everyday service operations.
o Move from reactive support to proactive and predictive service management.

• Lead a High-Performance Team

o Build and lead a global team of SMEs, engineers, and service specialists.
o Create a culture focused on ownership, continuous improvement, and innovation.
o Support development across both technical depth and leadership capability.

• Work Across Teams

o Partner with identity, endpoint, security, and infrastructure teams to deliver integrated solutions.
o Work with vendors and partners to deliver scalable and reliable services.
o Communicate effectively with business and senior stakeholders to drive adoption and value.

Job Requirements

Required Work Experience
  • Experience in enterprise collaboration, messaging, or digital workplace environments.
  • Experience delivering improvements in productivity platforms, user experience, or service performance in real-world environments.
  • Experience working with cloud-based collaboration tools (e.g. M365) and hybrid environments.
  • Experience operating across regional or global organisations is beneficial.
  • We do not require a specific number of years. We care about what you’ve improved, simplified, and delivered at scale.

Required Qualifications

•      Degree or equivalent practical experience in Computer Science, Engineering, IT, or related fields.
•      Certifications in cloud, identity, endpoint, or collaboration technologies are welcome but not mandatory.
•      Continuous learning mindset — staying current with evolving technologies, trends, and best practices is strongly valued.

Travel / Rotation Requirements
  • 5-10% of international travel
  • On-call as part of Operational escalation channel

 

Skills Required

What We’re Looking For

Technical Skills

  • Strong understanding of modern collaboration environments (M365, SaaS, hybrid platforms).
  • Practical experience with enterprise messaging, collaboration tools, and platform integration.
  • Good knowledge of service governance, lifecycle management, and platform architecture.
  • Comfortable working with service performance data, adoption metrics, and user experience insights.

 

Digital Workplace & Innovation Mindset

  • Exposure to modern workplace trends, collaboration technologies, and automation.
  • Interest in improving how people work — simplifying tools and enhancing user experience.
  • Curious mindset with a focus on continuous improvement and practical innovation.

 

Ways of Working

  • Comfortable owning services end-to-end and making strategic decisions.
  • Able to operate in complex, global, and rapidly evolving environments.
  • Strong stakeholder communication — able to simplify complex topics for business leaders.