Device and Endpoint Management, Manager 1

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Date: Jun 18, 2026

Location: Kuala Lumpur, MY, 50470

Company: International SOS

About the role

International SOS depends on a globally distributed workforce supported by reliable, secure, and high-performing devices. Our endpoint environment underpins critical operations — from frontline medical teams to global security response — operating 24x7 across diverse and often challenging environments.

As we scale, we are reimagining end-user computing — moving away from traditional, manual device management toward a modern, automated, and intelligent endpoint ecosystem, built on cloud-native tools, zero-touch provisioning, and data-driven operations.

The Manager – Device Management & Endpoint Services is a senior, hands-on leadership role responsible for owning and transforming the end-to-end endpoint landscape. This is not just about managing devices — it is about delivering a secure, seamless, and consistent digital experience across all users, while driving automation, lifecycle efficiency, and service excellence.

At International SOS, your work directly supports people operating in critical situations around the world. You will partner with global teams to ensure that every device is secure, compliant, and ready when it matters most, while building scalable platforms that reduce complexity and operational overhead.

We are looking for a leader who is forward-thinking, operationally strong, and outcome-driven — someone who can modernize endpoint services, optimize cost, and continuously improve the digital employee experience at scale.

Job Responsibilities

• Set the Direction

o Define and own the strategy and roadmap for endpoint and device management across the enterprise.
o Decide how to modernise endpoint services — prioritising automation, security, and user experience.
o Balance innovation, cost, and operational efficiency to deliver value at scale.

 

• Build a Modern Endpoint Ecosystem

o Design and implement a cloud-first, automated endpoint environment (Intune, Autopilot, modern management).
o Ensure devices are consistently configured, secure, and ready for use globally.
o Drive standardisation and simplification across device platforms and services.

 

• Drive Automation & Lifecycle Efficiency

o Eliminate manual processes through zero-touch provisioning and automated device lifecycle management.
o Enable self-service capabilities and streamlined support experiences for end users.
o Continuously improve endpoint performance, reliability, and operational efficiency.

 

• Lead a High-Performance Team

o Build and lead a team of endpoint engineers and service specialists.
o Foster a culture of accountability, innovation, and operational excellence.
o Invest in team development to build expertise in modern endpoint technologies.

 

• Work Across Teams

o Collaborate with security teams to ensure endpoint compliance and zero-trust alignment.
o Partner with procurement, vendors, and service providers to manage device lifecycle and cost.
o Engage business stakeholders to improve digital employee experience.

Job Requirements

Required Work Experience
  • Experience in endpoint management, workplace technology, or device platform roles.
  • Experience delivering improvements in device lifecycle, endpoint security, or user computing experience in production environments.
  • Experience working with modern management tools (e.g. Intune, Nexthink, Tanium, cloud-managed devices).
  • Experience supporting regional or global endpoint environments is beneficial.
  • We do not require a specific number of years. We care about what you’ve built, optimized, and transformed in real environments.

 

Required Qualifications

•      Degree or equivalent practical experience in Computer Science, Engineering, IT, or related fields.
•      Certifications in cloud, identity, endpoint, or collaboration technologies are welcome but not mandatory.
•      Continuous learning mindset — staying current with evolving technologies, trends, and best practices is strongly valued.

Travel / Rotation Requirements
  • 5-10% of international travel
  • On-call as part of Operational escalation channel

 

Skills Required

Technical Skills

  • Strong understanding of modern endpoint environments (cloud-managed, hybrid, mobility).
  • Practical experience with endpoint management platforms (Intune, Nexthink, Tanium, device lifecycle tools).
  • Knowledge of endpoint security, compliance, and configuration management.
  • Comfortable working with device performance metrics, telemetry, and operational data at scale.

 

Modern Workplace & Automation Mindset

  • Hands-on exposure to automation in endpoint management (e.g., zero-touch provisioning, scripting).
  • Interest in simplifying device management and improving end-user experience.
  • Curious and forward-thinking, with a focus on modernising endpoint services.

 

Ways of Working

  • Strong ownership mindset with the ability to drive decisions and outcomes.
  • Comfortable working in fast-paced, evolving environments with global scale.
  • Clear and practical communication across technical teams and business stakeholders.