Analyst, Assistance Centre Billing (6 Months Contract)

About the role

Join International SOS Global Corporate Services Sdn Bhd as an Analyst, Assistance Centre Billing on a 6-month contract, based in our Kuala Lumpur office located at Jl Tun Sambanthan. You will be an integral part of our Shared Services team, operating within the Global Finance Shared Services sub-location and reporting to the CFO Office. This role offers an excellent opportunity to engage with a dynamic finance function supporting international operations, focusing on billing processes and assisting with efficient financial service delivery.

In this position, you will play a critical role in ensuring accurate and timely billing operations, collaborating closely with various internal stakeholders to maintain high standards of financial administration. Your contribution will directly impact the billing accuracy and financial reconciliation processes, supporting the company’s commitment to delivering reliable corporate services worldwide.

The role requires a meticulous and proactive individual who excels in a fast-paced environment and is eager to contribute to process improvements within the finance shared services team. This contract position provides a platform to sharpen your analytical skills, develop your expertise in finance operations, and work in a multinational corporate setting with exposure to global best practices.

Key responsibilities

• Manage end-to-end billing processes for the Assistance Centre, ensuring invoices are accurate, timely, and compliant with company policies and regulatory requirements.
• Collaborate cross-functionally with teams in finance, customer service, and operations to resolve billing discrepancies and support reconciliations.
• Analyze billing data to identify trends, anomalies, and opportunities for process optimization, contributing to improved efficiency and accuracy.
• Prepare and maintain detailed documentation related to billing procedures, workflow charts, and reconciliation processes to ensure transparency and audit readiness.
• Assist in month-end closing activities including billing accruals, adjustments, and reporting to support accurate financial statements.
• Support the implementation of system enhancements and automation initiatives within the billing process, liaising with IT and process improvement teams.
• Respond promptly to internal and external queries related to billing, providing clear and professional communication to maintain strong stakeholder relationships.
• Contribute to the development and delivery of training materials for new billing systems or revised procedures, fostering knowledge sharing across the team.

About you

We are looking for a detail-oriented, analytical professional with experience in billing or finance operations within a shared services environment. The ideal candidate will have strong communication skills, proficiency in financial software, and the ability to manage multiple tasks efficiently under tight deadlines. A collaborative mindset and a proactive approach to problem-solving will be key to success in this role.

Benefits