Junior IT Support Engineer

About the role

The Junior IT Support engineer is responsible for providing technical support and troubleshooting services to ensure the smooth operation of IT systems and infrastructure. This role involves responding to user issues, maintaining hardware and software systems, and supporting IT projects and upgrades.

Key responsibilities

• Provide second-line technical support to end-users across the organization.
• Diagnose and resolve hardware, software, and network issues in a timely manner.
• Install, configure, and maintain desktop and laptop computers, printers, and other peripherals.
• Manage user accounts, permissions, and access rights in Active Directory and other systems.
• Support and maintain operating systems and business applications.
• Monitor IT systems and respond to alerts and incidents.
• Document support activities, solutions, and procedures.
• Assist in the deployment of new hardware and software solutions.
• Maintain inventory of IT assets and ensure proper lifecycle management.
• Collaborate with other IT team members to resolve complex issues.
• Provide training and guidance to users on IT systems and best practices.
• Participate in IT projects, upgrades, and rollouts.
• Ensure compliance with IT policies, procedures, and security standards.

Skills and Experience

Technical Skills:

• Proficiency in Windows operating system
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
• Experience with Microsoft 365, Active Directory, and remote support tools
• Familiarity with IT ticketing systems and ITIL practices
• Basic understanding of cybersecurity principles

Experience:

• Minimum of 2 years in IT support or helpdesk roles
• Experience in troubleshooting hardware and software issues
• Exposure to enterprise IT environments