Junior Account Manager

About the role

As a Junior Account Manager within our Medical Services Business Line, you will play a pivotal role in managing and nurturing our client portfolio across the African French-speaking markets. This position blends direct client engagement with meticulous operational and administrative responsibilities, providing a comprehensive platform to develop your expertise in account management while contributing significantly to our clients' success and satisfaction.

Your influence will extend across client retention initiatives, renewal processes, and service delivery excellence. You will proactively identify growth opportunities through upselling and cross-selling, helping to expand our footprint within existing accounts. Serving as a primary liaison for clients, you will ensure their needs are addressed promptly and effectively, fostering long-term relationships grounded in trust and shared goals.

Working collaboratively with the Cluster Sales Manager, this role offers a progressive pathway towards full commercial ownership, equipping you with hands-on experience and strategic insight. Your responsibilities will be multifaceted, involving coordination across different teams, analyzing client feedback and market trends, and delivering tailored solutions that meet the unique requirements of each client.

The ideal candidate will embrace a dynamic work environment in our regional office in St Pierre, with occasional travel to client sites and events to ensure robust relationship management and service excellence. By joining our team, you will become part of an inclusive and forward-thinking organisation committed to professional development and impactful client partnerships.

Key responsibilities

• Serve as the dedicated day-to-day contact for your assigned client accounts, ensuring clear and timely communication to foster trust and satisfaction.
• Develop and nurture strong, collaborative relationships with key client stakeholders to understand their evolving needs and priorities.
• Assist in onboarding new clients, coordinating service reviews, and managing issue resolution to maintain high levels of client satisfaction.
• Participate actively in business review meetings and strategic client engagements, including quarterly Health Partner Reviews, contributing insights and recommendations.
• Oversee the complete renewal lifecycle, encompassing quote preparation, pricing discussions, obtaining necessary internal approvals, and ensuring deadlines are met efficiently.
• Collaborate with internal teams to prepare contracts and generate accurate quotes using CLM and CPQ tools, ensuring compliance and streamlining approval processes.
• Monitor and report on renewal targets, actively supporting the achievement of revenue goals within your portfolio.
• Maintain comprehensive and updated client information in Salesforce, ensuring all data reflects current status and interactions.
• Ensure strict adherence to the sales process end-to-end, upholding company policies, standards, and best practices at all times.
• Engage with cross-functional teams, including sales, customer service, and operations, to facilitate coordinated service delivery and client satisfaction.
• Contribute to continuous improvement initiatives by providing feedback on processes and client experiences to enhance overall business performance.

Job Profile – Required Skills and Knowledge

• Demonstrated strong client relationship management and effective communication skills, adaptable to diverse cultural contexts.
• Solid understanding of sales cycles, account management strategies, and client service principles, with a commitment to excellence.
• Proven ability to prioritise tasks, manage multiple stakeholders, and operate efficiently in a fast-paced environment.
• Proficiency in Microsoft Office suite and customer relationship management platforms, with preference for Salesforce experience.
• Analytical approach with keen attention to detail and the capacity to interpret data to inform decision-making.

Please note, this role may require travel within your designated region to engage directly with clients and facilitate successful service delivery.

Required Work Experience

• 2–4 years of experience in:

• Sales support
• Account coordination
• Client services

Exposure to B2B or service-based industries preferred

Experience in multi-country/cross-border environments is advantageous