Senior Manager Hospitals Provider Development and Administration

Your Purpose in This Role

At International SOS, our global medical, security, aviation and logistics providers are a core strategic asset and a vital part of our value proposition. We are seeking an experienced Senior Manager to, develop, evolve and administer our external providers—ensuring they are fit for purpose, high quality, cost-efficient and aligned to both regional and Group priorities.

About the Role

Cost negotiation, administration and contractual arrangements with these providers form a key part of the role as well as guiding credentialling and prioritizing objectives in the development of the Hospital, Medical and other provider groups.

You will work closely with the Medical leadership, regional stakeholders, business line leaders and external providers to deliver exceptional service quality, strong partnerships, and sustainable commercial outcomes.

Key Responsibilities:

Key Responsibilities

Leadership & Strategy

• Act as the regional point of contact for Intl SOS external provider services
• Lead the development and execution of the regional third party provider Development Plan, aligned to Intl SOS Group strategy.
• Drive governance, quality standards, performance reporting and corrective actions.
• Lead and manage the Johannesburg External Provider Services team, fostering accountability and performance.
• Ensure proactive communication and education following network trips and new provider onboarding.

External Provider Development, Governance & Quality

• Collaborate with medical, security and aviation experts to ensure we support client and program needs.
• Ensure external provider resources are right-sized, compliant with Group standards and continuously optimized.
• Oversee provider assessments (onsite and remote) to mitigate operational and clinical risk.
• Maintain country-specific regulatory and credentialing requirements.
• Identify and onboard new and emerging providers.
• Optimize network costs through efficient processes and informed sourcing decisions.

Stakeholder & Commercial Relationship Management

• Build and maintain strong, long-term partnerships with key providers.
• Negotiate terms, rates and formal agreements with strategic partners.
• Develop commercial opportunities, including referrals and innovative service offerings.
• Investigate provider quality issues and drive sustainable solutions.
• Monitor provider payment trends in collaboration with Finance and improve outcomes.
• Support vendor and partner negotiations aligned to business development objectives

Business & Operational Support

• Support network-related programs lead by Functional managers, consulting engagements, and bespoke client solutions.
• Support sales and marketing initiatives, proposals, tenders, and new product development.
• Provide accurate costing and pricing intelligence for third-party medical staffing and vendor services.
• Partner with Learning, Development and Quality teams to enhance staff enablement and network excellence.

Required Experience & Qualifications:

Experience

• Minimum 5+ years’ experience in Healthcare Management.
• Background in B2B environments with demonstrated commercial success.
• Hospital Claims Management, Third party Administration and/or Assistance company experience with healthcare/Hospital provider management and medical network development.
• Strong relationships within the regional healthcare providers.
• Track record of developing commercial partnerships and achieving measurable outcomes.

Qualifications

• Bachelor’s degree relating to healthcare management or business administration is highly desirable
• Medical qualifications or clinical background will be a strong advantage.

Join Our Team!

This senior leadership role places you at the core of strengthening, shaping, and elevating a provider network that ensures people receive essential medical, security, aviation, and logistical support whenever and wherever they need it.

Your expertise will guide operational decisions, influence strategic direction across the region, and reinforce the reliability and quality of services that individuals and organizations depend on during their most challenging moments.

If this position sounds like the perfect fit for you, we want to hear from you first. Apply today — your leadership could be the critical difference for someone, somewhere, on their most challenging day.