Senior Healthcare Provider Network Manager

Your Purpose in This Role

We are driven by a singular mission: to ensure that anyone, anywhere, receives the right medical, security, aviation, or logistical assistance at the exact moment they need it most. Our purpose is rooted in care, expertise, reliability, and global coordination — and we take great pride in maintaining a provider network that upholds these values every day.

As a Senior Healthcare Provider Network Manager, you will play a pivotal role in shaping the quality, capability, and resilience of that network across Southern Africa and beyond.

This role is not an IT networking position — it is a leadership role at the center of healthcare, security, and operational excellence.

Key Responsibilities:

You will be accountable for leading, developing, and governing the regional provider network, ensuring it is:

· High-quality and clinically safe

· Operationally reliable and geographically suitable

· Cost-efficient and commercially competitive

· Compliant with internal and regulatory standards

· Strategically aligned with business and client needs

You will influence decisions across medical, security, aviation, operations, finance, and sales teams — acting as the regional focal point for all Network Services.

What You Will Lead & Deliver

1. Network Leadership & Strategy

You will design and execute the regional Healthcare & Assistance Provider Network Development Plan, ensuring the network remains:

· Right-sized

· Fit-for-purpose

· Future-ready

· Fully aligned with service delivery requirements

You will establish strong governance around:

· Provider data accuracy

· Payment discipline

· Clinical and safety standards

· Audit cycles and continuous improvement

2. Network Development & Quality Assurance

Your work will take you into the field — literally and figuratively.

You will conduct both onsite and remote assessments to verify:

· Clinical governance

· Safety protocols

· Emergency readiness

· Infrastructure capability

· Fleet, aviation, and security standards

You will also identify and onboard new providers, including non-traditional and emerging providers, strengthening the resilience and diversity of our SPIN network.

3. Provider & Stakeholder Relationship Management

You will nurture vital partnerships with key providers, ensuring:

· Long-term collaboration

· Strong performance

· Access to essential services

· Competitive commercial terms

This includes negotiating discounts, resolving performance challenges, and ensuring prompt financial reconciliation with the support of Finance teams.

4. Business & Operational Support

Your expertise will support:

· Complex operational case management

· Accurate costing for proposals and tenders

· Product design for new or updated healthcare offerings

· Network-related projects, reforms, and system enhancements (e.g., SPIN improvements)

You will also contribute to staff capability development, ensuring operational teams understand provider strengths and limitations.

5. Service Delivery Oversight

You will develop operational guidelines for challenging or high-risk locations, ensuring frontline teams have clear, practical, and safe solutions at all times.

What You Will Be Held Accountable For:

· Network quality and safety indicators

· Commercial efficiency and negotiated value

· Payment governance and data accuracy

· Provider performance and remediation

· Coverage gaps and diversification strategy

· Cross-functional alignment and stakeholder engagement

· Leadership of the Network Partnership Relationship Manager

Required Experience & Qualifications:

Required:

· 5+ years in Healthcare Management, Provider Network Management, Provider Relations, or Contracting

· Strong experience in B2B healthcare environments

· Negotiation and commercial partnership experience

· Proven ability to improve provider performance

· Project management capability

· Solid understanding of the regional healthcare landscape

Preferred:

· Bachelor’s degree in Healthcare Management or Business Administration

· A medical qualification (advantageous)

· Additional languages: French and/or Portuguese

· Ability to travel when required at short notice

Key Skills & Competencies

· Strategic thinking with strong analytical capability

· Excellent communication and negotiation skills

· Ability to lead with credibility in multicultural environments

· Strong attention to detail and governance discipline

· Proficiency in MS Office and data interpretation

· Ability to balance operational urgency with long-term strategy

Who Thrives in This Role

This role suits you if you:

· Enjoy working at the intersection of healthcare, operations, and commercial strategy

· Are skilled at building strong, trust-based provider relationships

· Thrive in dynamic environments where your decisions directly impact network quality

· Can balance fieldwork, strategy, and high-level stakeholder engagement

· Are motivated by work that has real-world humanitarian impact

Join Our Team!

This senior leadership role places you at the core of strengthening, shaping, and elevating a provider network that ensures people receive essential medical, security, aviation, and logistical support whenever and wherever they need it.

Your expertise will guide operational decisions, influence strategic direction across the region, and reinforce the reliability and quality of services that individuals and organizations depend on during their most challenging moments.

If this position sounds like the perfect fit for you, we want to hear from you first. Apply today — your leadership could be the critical difference for someone, somewhere, on their most challenging day.