Senior Healthcare Provider Network Manager

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Date: Feb 17, 2026

Location: Johannesburg, ZA, 1685

Company: International SOS

Overview:

The Senior Healthcare Provider Network Manager is a healthcare provider network leadership position, focused on managing medical, security, aviation, and logistics providers. It is not an IT infrastructure or networking role.Based in the Johannesburg Assistance Centre, this role ensures the regional provider network is high‑quality, cost‑efficient, compliant, and fully aligned with business needs across all service lines.

The position oversees network strategy, governance, quality assurance, provider relationships, commercial enablement, and operational support, while collaborating closely with medical, security, operations, finance, sales, and global network teams. The role also manages a Network Partnership Relationship Manager and acts as the primary point of contact for Network Services in the region.

Key Responsibilities:

1. Network Leadership & Strategy

  • Lead the development and execution of the regional Healthcare & Assistance Provider Network Development Plan.
  • Drive provider network quality, clinical and safety standards, operational efficiency, and regulatory compliance.
  • Maintain strong governance of provider data and payment processes.
  • Oversee healthcare‑focused audits, reporting, and continuous improvement initiatives.

2. Network Development & Quality Management

  • Ensure the network is right‑sized, compliant, and meets program and client requirements.
  • Conduct provider assessments (onsite and remote) to maintain safety and quality standards.
  • Work closely with medical, security, and aviation subject‑matter experts to align provider capabilities.
  • Identify and onboard new providers and service offerings.
  • Proactively support network diversification by incorporating non‑traditional provider types, including Chinese and other emerging providers, to align with regional goals and ensure a fit‑for‑purpose SPIN network.

3. Provider & Stakeholder Relationship Management

  • Build and maintain strong relationships with key providers.
  • Negotiate commercial terms, discounts, and long‑term agreements.
  • Resolve provider performance or quality issues.
  • Work closely with Finance to ensure timely provider payments.

4. Business & Operational Support

  • Support complex operational case management.
  • Lead network‑related projects, ensuring accurate costing and alignment with healthcare delivery standards.
  • Partner with Sales & Marketing on proposals, product design, and commercial opportunities related to healthcare and assistance services.
  • Support system improvements (e.g., SPIN) and staff capability development.

5. Service Delivery Oversight

  • Develop operational guidelines and best practices for challenging locations.
  • Assist commercial teams with tender pricing and proposals.

Required Experience & Qualifications:

Experience

  • 5+ years in Healthcare Management, Provider Network Management, Provider Relations, or Contracting.
  • Proven experience in Business‑to‑Business (B2B) environments.
  • Strong provider industry network and solid understanding of the regional healthcare landscape.
  • Demonstrated success in negotiating commercial partnerships and improving provider performance.
  • Project management experience.

Skills & Competencies

  • Strong strategic and analytical thinking.
  • Excellent negotiation, communication, and stakeholder management skills.
  • Ability to work under pressure in multicultural environments.
  • Team leadership skills and strong attention to detail.
  • Proficiency in MS Office and data analytics.
  • Knowledge of medical networks or healthcare systems.

Qualifications

  • Bachelor’s degree (Healthcare Management or Business Administration preferred).
  • Medical qualification is a strong advantage.

Other Requirements

  • Excellent written and spoken English, with additional fluency in French and/or Portuguese considered a strong advantage.
  • Ability to travel regularly at short notice.

Join Our Team!

If you’re a strategic thinker with a passion for elevating healthcare and security networks, this role offers a rare opportunity to shape the quality and reliability of services that genuinely impact lives every day. As a Senior Healthcare Provider Network Manager, you’ll influence regional strategy, build meaningful partnerships, and drive operational excellence across borders—all while working with dedicated professionals who share a commitment to care, expertise, and innovation.

Join us in strengthening a global network that millions rely on.
Your leadership could be the difference that helps someone, somewhere, when they need it most.