International Operations Specialist, International Ops

Overall Purpose of the Role

Join a dynamic, purpose-driven team where your ability to coordinate medical, security, and logistical support makes a real difference in people’s lives. As the first point of contact for clients and subscribers, you’ll play a vital role in delivering swift, accurate, and compassionate assistance—24/7. You’ll collaborate with expert teams across operations, medical, and security to resolve complex situations and ensure a seamless experience for our members. This is more than a job—it’s an opportunity to be part of a global mission that values empathy, excellence, and teamwork. 

Key Responsibilities

Service Delivery

• Respond to client requests with professionalism and empathy, ensuring timely and effective assistance.
• Collaborate with medical and security teams to coordinate services.
• Accurately document cases and manage them with urgency and care.
• Communicate logistics clearly and follow billing procedures.
• Escalate cases when needed and seek feedback for service improvement.

Other Duties

• Build positive relationships internally and externally.
• Promote company values and maintain a clean, safe workspace.
• Participate in training and contribute to team development.
• Perform additional tasks as assigned.

Occupational Health & Safety

• Promote safe work practices and ensure compliance with OH&S policies.
• Participate in inspections, training, and incident reporting.
• Maintain equipment and act as a safety role model.

Requirements

Skills & Knowledge

• Strong operational and logistics capabilities with excellent multitasking and prioritization skills.
• Exceptional customer service mindset with the ability to understand and respond to complex requests.
• Resilient under pressure, detail-oriented, and quick to grasp situations and requirements.
• Clear, confident communicator—both written and verbal—with strong situational awareness.
• Collaborative team player with solid IT proficiency (Microsoft Outlook, Word, etc.).

Core Competencies

• Integrity & Ethics: Trusted, honest, and aligned with company values.
• Operational Excellence: Detail-focused, responsive, and committed to high-quality service delivery.
• Communication: Proactive, clear, and informative in all interactions.
• Drive & Energy: Results-oriented, persistent, and enthusiastic.
• Teamwork & Adaptability: Works well across diverse teams and environments.

Experience & Qualifications

• 1–2 years in logistics or customer service (call center, travel, or healthcare experience preferred).
• Completed secondary education (Matric/Grade 12); tertiary education is a plus.
• Fluent in English; additional languages are an advantage.

Work Conditions

• Shift-based role with occasional overtime, depending on operational needs.

Be the Difference — Join Our Global Response Team!

Step into a role where every call matters. At International SOS, you’ll deliver life-saving support across medical, security, and logistics—24/7. Collaborate with expert teams, solve urgent challenges, and make a real impact on people’s lives worldwide.

Ready to make a difference? Apply now.