International Operations Specialist, Commercial Aviation

Role Overview

Key Responsibilities

• Handle all incoming assistance requests and manage cases efficiently, ensuring timely, accurate, and high‑quality service delivery.
• Coordinate medical, security, and logistical support solutions using internal resources and external providers.
• Communicate professionally with clients, gather required information, and ensure understanding of each request.Maintain detailed case documentation and ensure correct preparation for billing.
• Escalate cases appropriately and support continuous improvement by addressing customer feedback.
• Collaborate effectively with colleagues in medical, security, and operations teams to ensure seamless service delivery.
• Participate in training, follow company procedures, promote company values, and maintain a professional work environment.

Skills, Experience & Requirements

• Strong operations and logistics capabilities, with the ability to multitask, prioritise, and perform effectively in a demanding, fast‑paced environment.
• Cultural sensitivity and the ability to work seamlessly within a multilingual, multicultural team.
• Excellent communication skills, strong attention to detail, situational awareness, and resilience under pressure.
• Customer‑service orientation with the ability to quickly understand, assess, and respond to evolving situations.
• Solid IT proficiency, particularly with Microsoft Outlook and Word.1–2 years of experience in logistics, customer service, travel, healthcare, or call‑centre operations (desirable).
• High school diploma required; tertiary education preferred.
• Excellent written and spoken English; additional languages are an advantage.
• Flexibility to work in a 24/7 shift‑based environment, including occasional overtime as operational needs arise.

Why Join Us