Coordinating Doctor - Medical Assistance

Short Description

International SOS, recognized globally as a leader in medical and travel security services, is dedicated to saving and protecting lives around the world. Operating in over 90 countries with a network of more than 11,000 medical and security experts, we provide critical support to our clients and their members wherever they may be. We invite you to join our dynamic team in Johannesburg as a Coordinating Doctor, a key role integral to delivering exceptional medical assistance, managing complex casework, and supporting global health operations.

In this role, you will engage in providing expert medical support, coordinating patient care, and facilitating seamless communication between healthcare providers and clients internationally, making a meaningful impact on patient outcomes and the overall effectiveness of our services.

Key Responsibilities:

• Deliver expert international medical guidance, including conducting comprehensive health risk assessments and clinical evaluations tailored to varied global healthcare environments, ensuring optimal care for diverse patient demographics.
• Manage and coordinate complex medical evacuations and repatriations, ensuring adherence to international medical protocols and patient safety standards throughout each phase.
• Collaborate with multidisciplinary teams during international medical transfers, contributing to strategic planning and operational excellence to enhance patient care delivery.
• Perform detailed telephone-based medical assessments, reviewing and monitoring treatment efficacy while offering clinical oversight to guarantee compliance with medical guidelines.
• Act as a crucial communication conduit among treating physicians, patients, families, and corporate clients, facilitating timely, clear, and sensitive information exchange to support patient care continuity.
• Lead management of intricate medical assistance cases, overseeing referral processes, preparing comprehensive medical documentation, and organizing patient transport logistics with precision and care.
• When required, serve as a medical escort, providing expert in-transit medical care and ensuring patient comfort and safety during transfers.
• Maintain thorough and accurate documentation for all cases, ensuring compliance with regulatory requirements, supporting quality assurance, and enabling effective case follow-up.
• Advocate and promote the full spectrum of International SOS medical assistance offerings, engaging stakeholders and contributing insight to drive business growth and strengthen client relationships.
• Commit to continuous learning and professional development, sharing expertise and best practices within the Medical Services Business Line to foster a culture of excellence and innovation.
• Participate proactively in crisis response planning and execution, applying critical thinking and problem-solving skills to navigate high-pressure situations and safeguard patient health in emergencies.

Minimum Requirements

• Possess a Bachelor of Medicine and Surgery (MBChB) degree or its equivalent from an accredited medical institution, accompanied by full registration with the Health Professions Council of South Africa (HPCSA) for Independent Practice as a General Practitioner.
• Demonstrate at least 5 years of substantial professional clinical experience post-community service, evidencing consistent application of medical knowledge in diverse healthcare settings.
• Showcase a minimum of 5 years of experience within private general practice, reflecting proficiency in patient assessment, diagnosis, and treatment delivery of high caliber.
• Hold a valid, unrestricted passport facilitating regular international travel to effectively fulfill global medical assistance responsibilities.
• Possess additional certifications or documented professional development in emergency medicine, critical care, or related specialties, which are favorable but not mandatory.
• Exhibit a commitment to ethical medical practice standards and cultural sensitivity when delivering care across varied international contexts.
• Display availability for flexible working hours, including readiness to participate in on-call rotations, to support around-the-clock medical assistance operations.
• Possess an informed understanding of international healthcare systems, regulatory frameworks, and compliance requirements to ensure best practice adherence and operational integrity.

Skills and Competencies

• Current certifications in Advanced Cardiovascular Life Support (ACLS), Advanced Trauma Life Support (ATLS), or Pediatric Advanced Life Support (PALS), or equivalents, demonstrating advanced emergency medical competence.
• Strong proficiency with medical informatics tools, including electronic health records and medical documentation software, enabling efficient and accurate case management.
• Excellent command of English, both written and spoken, ensuring clear communication with global stakeholders; proficiency in additional languages such as French or Portuguese is highly beneficial.
• Exceptional interpersonal and collaborative skills, with the ability to build rapport and work effectively in multidisciplinary and multicultural teams.
• Ability to perform reliably and maintain composure in fast-paced, high-pressure situations while delivering superior patient care and service.
• A demonstrated enthusiasm for international travel and adaptability to varied cultural and operational environments inherent to global medical assistance roles.
• Leadership aptitude combined with a proactive, service-driven mindset focused on securing patient safety and exceeding client expectations.

Ready to make a Difference?

If you are a seasoned Doctor with a passion for global healthcare and emergency response, apply now to join a team that truly makes an impact.