Account Manager
Date: Apr 14, 2026
Location: Johannesburg, ZA, 1685
Company: International SOS
Role Overview
The Account Manager is responsible for retaining, growing, and maximizing the value of a portfolio of strategic B2B clients. This role manages the full client lifecycle—from onboarding and engagement through renewals and account expansion—by building strong stakeholder relationships, delivering client‑centric solutions, and achieving or exceeding revenue and retention targets.
Key Responsibilities
- Manage and grow a portfolio of strategic client accounts across all stages of the client journey
- Develop and execute tailored account and engagement plans
- Drive renewals, extensions, migrations, and cross‑sell opportunities
- Build strong, long‑term relationships with client stakeholders and internal teams
- Analyze account performance, utilisation, and profitability to identify growth opportunitiesLead value‑based selling and commercial negotiations
- Collaborate cross‑functionally to ensure service excellence and client satisfaction
- Maintain accurate pipeline management and reporting
- Champion continuous improvement, innovation, and professional development
- Comply with all Occupational Health & Safety requirements
Required Experience & Qualifications
- Bachelor’s degree (Master’s degree advantageous)
- Minimum 4 years’ experience in Account Management or Commercial Relationship Management (B2B)
- Proven success in value‑based sales, renewals, and account growth
- Experience managing complex negotiations and multiple stakeholders
- Exposure to multicultural or international business environments
- Experience selling consulting or professional services is advantageous
Skills & Competencies
- Strong commercial and strategic mindset
- Excellent communication, presentation, and relationship‑building skills
- Client‑centric, results‑driven approach
- High level of initiative, adaptability, and problem‑solving ability
- Proficiency in Microsoft Office and CRM tools (Salesforce preferred)
- Strong teamwork and cross‑functional collaboration skills
Language & Travel
- Fluent in English (written and spoken)
- Additional local language proficiency advantageous
- Willingness to travel periodically for client meetings and business needs