International Operations Specialist

Essential Job Duties and Responsibilities:

Would you like to make a difference every day? 
Are you looking for a new challenge in a fast-paced environment? 
Would you like to be a part of a truly international organization? 

We are looking for empathetic customer-centric individuals to join a dynamic inbound call center team based in Moka, Mauritius. 
Your role will be to manage inbound calls and ensure cases are managed effectively. This is an excellent opportunity for someone with previous experience in a customer service role who is looking for long term career progression.  

Description:

On a typical day you will be: 

Answering high volume of calls 
Assisting callers with their healthcare enquiries 
Documenting all calls within our Salesforce CRM system 
Researching relevant information for customers using all available resources 
Seeking and listening to customer feedback 
Confirming medical procedures eligibility in line with policy 
Coordinating authorizations for treatment by liaising with 3rd party global providers 
Booking and amending appointements 
Assisting with enrolment and claims 

Important information : 

Permanent Contract  
Rotating working hours 
Starting date: August 2025
Office based position (No remote) 
Location: Moka, Mauritius 

Job profile

Qualifications and skills :

Minimum HSC, a high school diploma or equivalent
Teritiary level education is desired
Typically, at least 2 – 3 years of experience in customer service is required
You speak English, French fluently 
Fluency in Portuguese or Spanish is an advantage
You have experience working in a customer service role in a contact center or similar environment and managing several cases per day 
You have Strong telephone and verbal communication skills and active listening skills 
You are Customer focused and empathetic towards customers 
You are multi-task and can set priorities and manage time effectively 
You can work in a fast-paced environment
You are a good team player 
Shift work in accordance with a pre-published duty roster (24 hours a day, 365 days a year)

We offer:

Good salary package
Fully sponsored medical coverage
Private pension plan
Inspiring working environment with lots of career growth opportunities.
Training and development required to succeed.
Opportunity to team up with great professionals to deliver.

Interested to join our team in Mauritius ? We encourage you to apply by submitting your updated resume/CV, highlighting your relevant experience, qualifications, and specific areas of interest.

To discover how you could make a difference, every day, visit: internationalsos.com/careers

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