International Operations Specialist
Date: Jun 5, 2025
Location: MU
Company: International SOS
Essential Job Duties and Responsibilities:
Would you like to make a difference every day?
Are you looking for a new challenge in a fast-paced environment?
Would you like to be a part of a truly international organization?
We are looking for empathetic customer-centric individuals to join a dynamic inbound call center team based in Moka, Mauritius.
Your role will be to manage inbound calls and ensure cases are managed effectively. This is an excellent opportunity for someone with previous experience in a customer service role who is looking for long term career progression.
Description:
On a typical day you will be:
Answering high volume of calls
Assisting callers with their healthcare enquiries
Documenting all calls within our Salesforce CRM system
Researching relevant information for customers using all available resources
Seeking and listening to customer feedback
Confirming medical procedures eligibility in line with policy
Coordinating authorizations for treatment by liaising with 3rd party global providers
Booking and amending appointements
Assisting with enrolment and claims
Important information :
Permanent Contract
Rotating working hours
Starting date: August 2025
Office based position (No remote)
Location: Moka, Mauritius
Job profile
Qualifications and skills :
Minimum HSC, a high school diploma or equivalent
Teritiary level education is desired
Typically, at least 2 – 3 years of experience in customer service is required
You speak English, French fluently
Fluency in Portuguese or Spanish is an advantage
You have experience working in a customer service role in a contact center or similar environment and managing several cases per day
You have Strong telephone and verbal communication skills and active listening skills
You are Customer focused and empathetic towards customers
You are multi-task and can set priorities and manage time effectively
You can work in a fast-paced environment
You are a good team player
Shift work in accordance with a pre-published duty roster (24 hours a day, 365 days a year)
We offer:
Good salary package
Fully sponsored medical coverage
Private pension plan
Inspiring working environment with lots of career growth opportunities.
Training and development required to succeed.
Opportunity to team up with great professionals to deliver.
Interested to join our team in Mauritius ? We encourage you to apply by submitting your updated resume/CV, highlighting your relevant experience, qualifications, and specific areas of interest.
To discover how you could make a difference, every day, visit: internationalsos.com/careers
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