Global Program Manager, Health and Security Consulting

Purpose of the Job:

International SOS is the world's leading health and security services company. Founded in 1985, the International SOSGroup, headquartered in London & Singapore, is trusted by over 9,000 organisations. This includes the majority of the FortuneGlobal 500, as well as mid-size enterprises, governments, educational institutions, and NGOs. Nearly 12,000 multi-cultural security, medical, logistics and digital experts stand with you to provide support & assistance from over 1,200 locations in 90 countries, 24/7, 365 days. Between them, International SOS employees speak nearly 100 languages and dialects in our Assistance Centres, Clinics, and offices. We help companies prepare their workforce for travel to unfamiliar and remote locations, and provide training and guidance on travel risk management to help keep workers healthy and safe, wherever they may be.

At International SOS, we are committed to protecting and saving lives. The Program Director – Health & Consulting Solutions plays a critical role in delivering on this mission by leading complex, multi-country programs that support clients in managing health, security, and organizational resilience risks.

This role is accountable for the successful delivery and continuous evolution of integrated health and consulting solutions, including managed services, ensuring consistent, high-quality outcomes for clients operating in diverse and often high-risk environments.

This is a remote position with occassional travel in the Americas Region. #Americas

Come join a team of committed sales professionals who thrive in a high-paced, highly-collaborative, international and solution driven environment. If your passion is to work for the best then please contact us!

View International SOS Facts & Figures: https://www.internationalsos.com/about-us/facts-and-figures

Essential Job Duties and Responsibilities:

Program Leadership & Delivery

• Provide strategic leadership and oversight for large-scale, multi-region client programs across health and security consulting domains
• Ensure delivery excellence, consistency, and alignment with client objectives and contractual commitments
• Establish and maintain robust governance frameworks, including performance metrics, reporting, and escalation pathways
• Lead program mobilization, implementation, and ongoing optimization

Managed Services Leadership

• Oversee managed services engagements, ensuring delivery against agreed service levels, KPIs, and client expectations
• Drive standardization and scalability of service delivery models across regions
• Lead continuous improvement initiatives to enhance service quality, efficiency, and client value
• Integrate digital tools and innovative delivery approaches where appropriate

Client Engagement

• Act as a trusted partner to senior client stakeholders, including HR, Risk, Health, Security, and Executive Leadership teams
• Lead governance forums, including executive reviews and strategic planning sessions
• Proactively identify client needs and position solutions that enhance resilience and duty of care outcomes
• Support retention and growth of strategic accounts

Commercial & Financial Management

• Maintain accountability for program financial performance, including revenue, margin, and cost management
• Support commercial activities including proposal development, pricing, and contract structuring
• Ensure accurate forecasting and financial reporting

Cross-Functional Collaboration

• Work closely with medical, security, consulting, and operational teams across business lines and regions
• Coordinate internal stakeholders to ensure seamless delivery of integrated solutions
• Lead and develop high-performing, multi-disciplinary teams
• Risk, Quality & Compliance
• Identify and manage operational and delivery risks across programs
• Ensure adherence to regulatory, clinical, and organizational standards
• Oversee incident management and ensure appropriate escalation and resolution

Innovation & Capability Development

• Contribute to the ongoing development of health and consulting solutions
• Capture insights and best practices to inform continuous improvement and global standards
• Support the evolution of managed services offerings in line with client needs and market trends

Required Work Experience and Skills

• Significant experience (12+ years) in program management, consulting, or managed services within a global environment.
• Proven track record delivering complex, multi-country programs for multinational clients.
• Experience in health, security, risk, or consulting-related services
• Strong understanding of managed services models, service delivery frameworks, and performance management
• Demonstrated commercial acumen, including financial oversight and contract management
• Excellent stakeholder management and communication skills, with experience engaging senior leaders
• Ability to operate effectively in a matrixed, multicultural organization
• Familiarity with duty of care, workforce resilience, and risk management frameworks

Qualifications:

• Advanced degree (MBA or equivalent) desirable
• Fluent in English language, both written and verbal

Footer