Dispatcher

Overall Purpose of Job

Receives, records, and transmits emergency and non-emergency information, and completes administrative duties under the direction of the Fire Captain of an assigned fire and rescue team.

Key Responsibilities

· Complete daily tasks and assignments under the direction of the fire captain of the assigned fire and rescue team.

· Monitor the emergency radio channel and phone line to receive and assist with emergencies.

· Receive non-emergency calls regarding wildlife sightings, hazard reporting, road closures, mask fit-test bookings, general inquiries etc., and provide assistance to callers or direct callers to the

appropriate personnel.

· Monitor the confined space radio channels, record information in the confined space entry log, and update the confined space entry tracking board.

· Maintain the daily dispatch log by recording necessary information.

· Maintain the fuel log by recording necessary information.

· Maintain the electronic patient log by entering patient information.

· Maintain the access and security of highly sensitive information.

· Function check and monitor the condition of dispatch communication equipment and report deficiencies to the appropriate personnel.

· Keep up to date with relevant site-specific guidelines and procedures.

· Become familiar with emergency meeting point and AED locations by utilizing site maps.

· Maintain and update contact lists, site maps, and the frontline response-unit board.

· Maintain the organization and cleanliness of the dispatch office.

· Become familiar with dispatch centre evacuation procedures.

· Participate in emergency drills.

· Assist with the onboarding of new hires by providing dispatch training for new members.

· Complete required dispatch courses.

· Complete required International SOS continuing education modules.

· Attend required meetings including daily start-of-shift meetings.

· Maintain a respectful work environment by demonstrating positive work place behaviour.

· Comply with company policies regarding code of conduct, uniform, dress, and appearance.

· Perform other administrative duties as requested by the fire captain, nurse practitioner, and the site liaison manager.

· Ensure International SOS is represented in a positive and professional manner when interacting with the client and other contractors on site.

· Receive and record reports of all emergency events, and record all communications throughout the incident.

· Follow the site-specific fire, rescue, and medical dispatch guidelines and protocols throughout the incident.

· Assist callers with initial actions such as evacuation procedures, emergency medical instructions, emergency meeting point instructions, etc.

· Dispatch the appropriate personnel, apparatus, and resources in accordance with emergency response protocols or as instructed by the officer-in-charge.

· Contact and update essential personnel and agencies in accordance with emergency response protocols, or as instructed by the client or the officer-in-charge.

· When requested, assist responding personnel by providing directions to emergency meeting point locations.

· Communicate any reported or known emergency scene hazards to the officer-in-charge and responding personnel.

· When requested, assist the officer-in-charge by searching databases or reference materials to obtain required information related to the incident.

· Assist the officer-in-charge by requesting or communicating information on their behalf to various personnel, business units, or agencies.

· Perform all-calls to notify personnel of potential or imminent dangers, or termination of incident operations, when requested by the client or the officer-in-charge.

· Enter dispatch information into the emergency call report and submit to the officer-in-charge.

· Participate in the post-incident analysis or debrief.

· When required, participate in the incident investigation.

About You

Required Skills and Knowledge 

· Dispatching Certificate in Emergency Services or equivalent

· ICS 100

· Drivers License

· H2S Alive

· CSTS

Required Competencies

· The ability to apply and maintain safety standards.

· The ability to follow direction and the chain of command.

· The ability to accept responsibility and to make decisions.

· The ability to work independently with focus on organization, time management, and attention to detail.

· The ability to work effectively with co-workers, other contractors, and the client.

· The ability to establish and maintain effective interpersonal relationships with co-workers, other contractors, and the client.

· The ability to act effectively in emergency and stressful situations.

· Strong communication skills, both orally and written.
 

Required Work Experience 

· 2 + years of relevant industry experience is an asset

Where you’ll be working, your work schedule, and other important information:

•    You will work out of our camp-based client sites. Accommodations & meals provided
•    The working schedule is 2 weeks on / 2 weeks off 
•    On-call and extended hours may be required after hours when operational and business requirements indicate
•    Chartered flights are available out of Edmonton and Calgary