Emergency Response Coordinator

About the Role

The Emergency Response Coordinator provides strategic and operational leadership for all emergency preparedness and response activities on site. This role ensures that International SOS and client requirements are met through effective planning, training, equipment readiness, and incident coordination. The ERC serves as the primary point of contact for the client, oversees daily operations, develops and maintains emergency response capability, and leads unified response efforts during incidents to protect people, the environment, and assets. This role oversees a team of six auxiliary emergency response technicians as direct reports.

This is a 2 week on / 2 week off fly-in/fly-out position based on an industrial site near Lynn Lake, Manitoba. Shifts are 12 hours (7:00 am until 7:00 pm). Full travel coverage and camp accommodations are provided. Start Date: February 1.

Key Responsibilities

•    Serve as the on-site lead and primary point of contact for the client on all operational matters, escalating issues to the International SOS Operations Manager when required.
•    Maintain strong client relationships by ensuring customer satisfaction, fostering trust, and demonstrating a professional and solution-focused approach in all interactions.
•    Ensure day-to-day operations are carried out in accordance with contractual agreements.
•    Provide strategic and technical expertise, as well as management and direction, in line with departmental and operational requirements, including the implementation of International SOS and client policies, standards, and procedures.
•    Participate in daily, weekly, and monthly meetings with the site team, client, and International SOS as per the agreed schedule.
•    Maintain all documentation required to support operational activities, including inventory and administrative records.
•    Apply the L3 Quality Management System in all daily activities.
•    Actively participate in key Quality Management processes, including site audits, monthly quality and safety calls, and continuous quality improvement initiatives.
•    Develop, schedule, and implement a comprehensive training program for the auxiliary emergency response team, including establishing a training schedule, organizing equipment and training props, developing lesson plans, delivering training sessions, and maintaining training records.
•    Provide strategic oversight of all emergency preparedness and response activities to ensure alignment with contractual obligations, client expectations, regulatory requirements, and industry best practices.
•    During an emergency, respond to the scene and provide leadership to the auxiliary emergency response team while requesting and coordinating additional resources when required.
•    Monitor and evaluate emergency response performance, identifying areas for improvement and implementing corrective actions.
•    Ensure all emergency response activities are conducted in compliance with International SOS policies and standards, client requirements, and applicable legislation.
•    Collaborate with client and external agencies to enhance site-wide emergency preparedness, mutual aid agreements, and interoperability.
•    Provide after-action reporting and analysis following emergency incidents or exercises, ensuring lessons learned are documented and incorporated into future planning.
•    Develop tactical emergency response plans tailored to the specific hazards and risks of the work site.
•    Develop and implement a structured inspection and maintenance program for all emergency response vehicles and equipment.
•    Assist the client with planning and executing site emergency drills to test the effectiveness of emergency response plans and procedures.
•    Develop, review, and update technical rescue pre-plans and perform walkdowns of work areas when required.
•    Conduct pre-incident planning with auxiliary emergency response team personnel to ensure members are familiar with the site-specific response procedures.
•    Undertake project work or any other reasonable duties as requested by International SOS.

About you

Required Qualifications 
•    NFPA 1001 Firefighter Level 2
•    NFPA 470, 1072, or 472 Hazardous Materials Response - Operations Level
•    NFPA 1006 Rope Rescue Technician
•    NFPA 1006 Confined Space Rescue Technician
•    NFPA 1041 Fire Service Instructor Level 1
•    ICS 100
•    Standard First Aid / CPR
•    Experienced Emergency Response Team Lead or Fire Services Officer
•    Experienced Emergency Response Team or Fire Services Trainer/Instructor
•    Site-Specific Requirements as Indicated at Hire Date (i.e. orientation, physical, WHMIS, TDG, etc.)
•    Class 5 Drivers License
•    Mine Rescue certification considered an asset
•    Wildland Firefighting certification an asset but relevant work experience will be considered
•    NFPA 1006 Vehicle Rescue considered an asset

Required Competencies 
•    The ability to maintain and apply safety standards.
•    The ability to plan, organize, manage, and administer activities requiring coordination with others.
•    The ability to accept responsibility, to make decisions, to delegate responsibility and to motivate subordinates toward a coordinated effort.
•    The ability to work effec¬tively with employees, other contractors and the client.
•    The ability to establish and maintain effective interpersonal relationships with employees, other contractors and the client.
•    The ability to act effectively in emergency and stressful situations.
•    Strong communication skills, both orally and written.
•    Basic computer skills that include knowledge of Microsoft Excel, PowerPoint, and Word.

Required Work Experience 
•    5 + years of relevant industry experience