LDQC Specialist

Aspire Lifestyles stands as a premier global provider of Concierge and Loyalty services, dedicated to enhancing client experiences across diverse sectors such as banking, payments, insurance, luxury retail, automobile, and luxury property industries. Rooted in innovation and excellence, Aspire Lifestyles delivers comprehensive solutions including employee concierge services, wellness programs, and advanced digital initiatives designed to enrich customer engagement and satisfaction.

In the role of LDQC Specialist, you will serve as a pivotal expert charged with the strategic design, planning, and execution of Aspire Lifestyles’ local Learning, Development, Quality, and Compliance agenda. Your mission will be to establish, standardize, and propagate robust learning curricula aimed at equipping all Service Delivery team members with the skills, confidence, and competency necessary to uphold and surpass client and customer expectations consistently.

For further details about our company and values, please visit www.aspirelifestyles.com.

Key Skills and Knowledge:

• Passionate about nurturing talent and driving business enhancements through innovative learning strategies.
• Adept at applying the latest methodologies and best practices in Learning and Development to create impactful training solutions.
• Strong adherence to Aspire Lifestyles and International SOS’s operational policies and procedures, ensuring compliance and integrity in all activities.
• Committed to delivering exceptional, "White Glove" customer service across all touchpoints.

Critical Competencies:

• Action Oriented: Energetic and resourceful, eager to take initiative with a proactive, hands-on approach to challenges.
• Business Acumen: Insightful understanding of business operations and trends, leveraging data to inform strategic L&D decisions and demonstrate measurable impact.
• Customer Focus: Consistently prioritizes client satisfaction, actively gathering and incorporating customer feedback to enhance training delivery and outcomes.
• Drive Results: Relentlessly goal-driven, consistently surpassing objectives and inspiring a results-oriented culture.
• Functional/Technical Expertise: Mastery of learning and development practices aligned with the seven pillars of L&D, coupled with quality and compliance oversight.
• Integrity & Trust: Recognized as a trustworthy and transparent professional, adhering to ethical standards and fostering open, honest communication.
• Vision & Purpose Management: Articulates an inspiring vision that motivates teams and aligns efforts towards shared goals.
• Motivating Others: Builds an empowering work environment that encourages collaboration, ownership, and peak performance.
• Resilience: Demonstrates unwavering determination, overcoming obstacles to achieve excellence for self and team members.

Job Requirement:

A successful candidate will excel in designing innovative curriculums, managing quality assurance metrics, and fostering a culture of continuous improvement and compliance adherence within a dynamic, multicultural environment.

Experience and Qualifications:

• Experience in Learning & Development, Quality, and Compliance within operational or technical frameworks.
• Project management skills are advantageous, with a background in concierge, hospitality, luxury services, or related sectors preferred.
• Cultural competence and geographical awareness are essential for effective team support across diverse regions.
• Preferably with experience in banking, hotel, or travel industries.
• Academic credentials in adult learning, service industry education, quality evaluation, or management of development programs.

Language and Travel Requirements:

• Fluency in oral and written English and Khaleeji Arabic is mandatory.
• Additional proficiency in French or Russian language is considered a strong advantage.
• Willingness and availability for travel locally and internationally to support Aspire Lifestyles’ diverse locations as required.

We take care of our employees:

• Office location is accessible via public transport
• Medical coverage for employee (outpatient and inpatient)
• Highly engaged and empowered work culture
• Continuous learning & development