Coordinating Nurse (Level 1)

About the role

We are currently seeking a Coordinating Nurse to join our Medical team in Dubai. The role is responsible for providing clear direction and clinical oversight in the delivery of professional and effective medical assistance services to clients of International SOS, ensuring the highest standards of excellence are consistently maintained.

Key responsibilities

Pre-Trip Travel Advice:

• Keep up to date with rapidly changing health trends, endemic health risks, pandemics and their impact on global health infrastructure.
• Become familiar and highly competent in navigating internal and external public health resources to provide the most tailored advice for clients pre, during and post travel.
• Conduct tailored travel risk assessments and provide advice regarding recommended travel vaccinations and pre trip preparedness for both individual travellers and clients.
• Perform a health needs assessment for clients to determine the availability of the required health resources in order to determine their suitability for deployment.
• Work closely with the International SOS Medical Information & Analysis team and Security experts to provide tailored solutions. 

Network Services & Referrals

• Coordinate medical referrals and admissions through the global assistance network

• Identify appropriate providers based on clinical needs and quality standards

• Liaise with medical facilities to ensure safe and appropriate care

• Support expansion and review of the medical provider network

Medical Case Management

• Manage and prioritise active medical cases

• Ensure clinically appropriate, evidence-based case handling

• Obtain and review medical reports from treating providers

• Collaborate with medical and operational teams

• Develop regional healthcare knowledge (Middle East focus)

Medical Transportation

• Assess fitness to travel and recommend appropriate transport (air ambulance, commercial, escort, etc.)

• Coordinate safe medical evacuations and repatriations

• Liaise with airlines and air ambulance providers for clearance

• Maintain medical transportation standards and compliance

Governance & Service Excellence

• Ensure accurate documentation, confidentiality, and GDPR compliance

• Provide clear medical handovers between shifts

• Deliver high-quality, client-focused service

• Work effectively in a fast-paced, multidisciplinary environment

Required Work Experience & Qualifications

• High level of consolidated experience in acute care
• Previous medical assistance experience desirable, not essential
• Previous public health and/or travel health experience desirable, not essential
• Registered General Nurse in home country
• Public Health and/or Travel Health Degree desirable, not essential