IT Manager

Overall Purpose Of The Job

To lead and manage all Information and Communication Technology (ICT) operations at the Delhi site, ensuring 24/7 availability of infrastructure, applications, and communication systems. The role includes strategic planning, hands-on technical support, project leadership, and alignment with regional and corporate IT standards and policies.

Key Responsibilities

IT Operations & Infrastructure

• Ensure uninterrupted availability of network infrastructure, EPABX systems, and telecommunication services.
• Maintain secure, efficient, and cost-effective ICT systems in compliance with corporate and regional guidelines.
• Provide 24/7 support for hardware, software, and connectivity issues at Delhi site.

Technical Support & Development

• Troubleshoot hardware/software issues and resolve in-house application bugs.
• Translate user requirements into system specifications and deliver timely solutions.
• Participate in client-related activities to enhance service delivery through technology.
• Support cloud-based systems (e.g., AWS, FreeBSD), CRM platforms (e.g., SFDC), and Microsoft applications (O365, Teams, SharePoint)

Project & Performance Management

• Lead local IT projects in alignment with Group and APMEA Region IT strategies.
• Manage IT budgets and ensure timely resolution of issues.
• Report on IT status and performance to the APMEA Region office.
• Ensure adherence to corporate IT standards and project timelines

Administrative Management

• Promote cost-effective service delivery and continuous improvement.

• Ensure appropriate staffing levels to support 24/7 IT operations.

• Drive competency development through structured training programs, certifications, and on-the-job learning.
• Evaluate team performance and align skill development with emerging technologies and business needs

Communication & Collaboration

• Liaise with internal departments, regional offices, and external vendors.
• Foster teamwork and cross-functional collaboration.
• Maintain effective relationships with telecom and system suppliers.

Application Management

• Joint ownership of any local applications with local business stakeholders
• Support, maintenance and ongoing oversight of local applications

Job Profile 

Required Skills & Knowledge 

• Experience with Microsoft Windows, Azure, Linux, AIX environments.
• Network equipment management (Cisco, Catalyst, NetScreen).
• Cloud systems for e-commerce and call center applications.
• Programming in Visual Basic, Access, and web technologies.
• Strong understanding of networking and system architecture

Required Qualifications & Experience

• Bachelor’s degree in information technology or computer science from a reputed university.
• Minimum 8 years of hands-on ICT experience, including team leadership.

• Experience in fast-paced, service-oriented environments.

Required Languages

• Excellent written and spoken English

Travel Requirements

Occasional travel for client training and service review meetings