Customer Success Representative

About the role

The Client Services Executive will provide consistent support to the Africa Regional and Cluster Sales Teams in relation to tracking project related expenses, the timely and accurate invoicing to clients and ad hoc project support.

Key responsibilities

• Review executed customer contracts, purchase orders, and commercial agreements to understand billing terms, invoicing milestones, and financial obligations.
• Create and maintain billing plans based on contractual requirements, project schedules, and revenue recognition guidelines.
• Ensure billing schedules are accurately established within relevant financial and operational systems.
• Gather and validate project delivery documentation and billing support required for invoice generation.
• Coordinate with operations teams to confirm completion of billable milestones and services.
• Ensure invoices are raised in accordance with contractual terms, customer requirements, and internal financial controls.
• Verify that revenue is correctly allocated to the appropriate projects, cost centers, business units, and accounting periods.
• Investigate billing discrepancies and coordinate corrective actions with internal stakeholders.
• Assist in maintaining positive client relationships through professional and timely resolution of invoicing concerns.

Required Skills and Competencies

• Computer literate (MS Word, Excel, PowerPoint, and CRM applications such as SFDC)
• Strong Analytical thinker able to investigate complex issues, make decisions and develop solutions.
• Teamwork – Strong individual who can work autonomously and within a team to deliver results.
• Organisational Skills – Excellent time management skills with the ability to successfully manage numerous projects simultaneously.
• Planning – Accurately scopes out the length and difficulty of tasks and projects sets objectives and goals: breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.

Required Work Experience

• Minimum 3 years’ experience in an operationally / commercially focused analytical and/or Customer Services role
• Experience in CRM management (SFDC preferred)
• Relevant Business / Commercial related degree

Required Languages 

• Good command of Portuguese or Mandarin is a distinct advantage.