Customer Care Specialist

Company

Are you passionate about delivering exceptional service and creating memorable experiences? This is an amazing opportunity to join Aspire Lifestyles (a subsidiary of International SOS), the world's largest premium concierge and affluent service provider. The Aspire Lifestyles delivery model assists companies and some of the world’s most premier brands to drive loyalty and create value in their customer portfolios.

Your Role

• Deliver premium customer service through phone, live chat and email
• Provide personalized solutions for a wide range of customer requests, from travel planning to lifestyle recommendations
• Stay updated on the latest program benefits, local events, and trends to offer innovative and resourceful solutions
• Build lasting relationships with customers by understanding their unique needs
• Assist with ad-hoc projects and tasks as assigned

Ideal Candidate Profile

• Proven experience in customer service, call centers, luxury brands, or hospitality industry is a plus
• Strong multitasking and time-management skills in a fast-paced environment
• Excellent problem-solving abilities and a proactive, can-do attitude
• In-depth knowledge of local events, trends and city highlights
• Experience working with international contacts to fulfill reservations or requests
• A passion for travel, lifestyles experiences, and delivering exceptional service
• Outstanding communication and customer service skills
• Fluency in spoken and written English, Cantonese and Mandarin
• Willingness to work rotating shifts, including weekends and public holidays

We offer

• Structured training programs and continuous on-the-job development
• Rotating shift schedule with 5-day work weeks (including weekends and public holidays), between the hours of 7:30am and midnight
• Shift allowance and overtime pay
• Competitive salary package with monthly incentive bonus
• Double Pay
• Discretionary Bonus
• Paid annual leave
• Additional leave such as birthday leave
• Group medical insurance (including spouse and children, if applicable)
• Clear career progression opportunities