Coordinating Nurse

Job Purpose

The primary purpose of the Coordinating Nurse position is to ensure the delivery of high-quality, evidence-based nursing support services within International SOS’s Assistance Centre environment. The nurse acts as a clinical expert who coordinates complex medical assistance cases, facilitating effective decision-making and smooth medical evacuations or repatriations. By providing expert telephonic nursing consultations, the Coordinating Nurse supports patients and healthcare providers with clear, accurate, and actionable advice, aligned with organizational protocols and client-specific agreements.

Collaborating across multidisciplinary teams, the nurse ensures that every case is managed with clinical precision and operational efficiency. This includes securing accurate medical information, continuously monitoring patient progress, and overseeing the appropriateness of treatments received on the ground. The role also involves training and guiding less experienced team members, contributing to the enhancement of clinical procedures, and representing the organization in professional communications with stakeholders.

Overall, the Coordinating Nurse is dedicated to fostering patient-centered care through timely intervention, coordination, and comprehensive clinical oversight, enhancing International SOS’s reputation for excellence in global medical assistance.

Core Responsibilities and Duties:

• Conduct thorough telephonic nursing assessments to accurately evaluate patient conditions and determine the best possible medical advice within professional scope.
• Manage comprehensive medical case coordination by securing detailed medical histories, reviewing diagnostic reports, and maintaining continual communication with treating physicians to ensure seamless continuity of care.
• Organize and supervise medical evacuations and repatriations, including assessing medical necessity, coordinating safe transport arrangements, and providing oversight to ensure patient safety throughout the entire transfer process.
• Document all nursing interventions, assessments, and case developments meticulously, guaranteeing uninterrupted knowledge transfer and supporting high standards of clinical governance.
• Ensure rigorous compliance with healthcare laws, client contractual obligations, and International SOS’s own policies and quality standards to maintain service integrity and reliability.
• Serve as a pivotal communication link between clients, healthcare facilities, insurance claims teams, and relevant stakeholders, delivering timely updates and facilitating collaborative problem-solving.
• Engage in provider network enhancement activities by conducting site evaluations, validating service quality, and recommending improvements to expand and strengthen International SOS’s global healthcare network.
• Participate actively in ongoing performance measurement, quality assurance processes, and continuous improvement initiatives aimed at elevating the overall effectiveness of the Assistance Centre.
• Champion the values and mission of International SOS by fostering lasting trust-based relationships with patients and partners, thereby enhancing service reputation and client satisfaction worldwide.

Additional duties may include contributing to knowledge sharing sessions, supporting emergency response preparations, and promoting innovative approaches to patient care coordination.

Job Description:

Key Responsibilities:

• Deliver professional nursing consultations via telephone, assessing patient needs and advising on medical care within the scope of practice.
• Coordinate medical case management, including obtaining and reviewing medical reports, liaising with treating physicians, and ensuring continuity of care.
• Oversee medical evacuations and repatriations by assessing medical necessity, organizing transport logistics, and monitoring patient condition throughout the process.
• Maintain accurate and detailed documentation of all nursing interventions and case updates, ensuring seamless handover between shifts.
• Support compliance with relevant healthcare regulations, client contractual terms, and International SOS internal guidelines.
• Engage in proactive communication with clients, healthcare providers, claims departments, and other stakeholders to share critical medical information and progress reports.
• Participate in site surveys and contribute to the expansion and quality assurance of the global provider network.
• Assist with performance objectives and continuous improvement initiatives within the Assistance Centre.
• Promote the organization’s values and services, fostering trust and strong relationships with patients and partners worldwide.

Requirements:

Required Skills and Knowledge:

• Proficiency in Microsoft Word, typing, computer and communication skills
• Good global geographical knowledge preferred Required Competencies (Critical behaviors necessary to successfully perform the job)

Required Competencies:

• BLS certification (current) –
• ACLS certification (current) – Required
• PALS (current) – Preferred

Required Work Experience:

• Three years of recent inpatient clinical experience

Required Qualifications:

• United States Registered Nurse Licensure (current)

Required Languages:

• English
• Spanish preferred but not required for this role

Travel / Rotation Requirements:

• Opportunities for travel exist although not required
• Rotation of shifts is based on the needs of the AC

Performance:

• This job description outlines the types of responsibilities the incumbent is required to perform.