Client Success Representative

About the role

The MSBL Client Success Representative will provide consistent support to the Africa Regional and Cluster Sales Teams in relation to tracking project related expenses, the timely and accurate invoicing to clients and ad hoc project support

Key responsibilities

• Providing consistent administrative support to the Sales and Marketing Department in relation to tracking of project progress, project rechargeable expenses and invoicing to client.
• Working with the Sales and Marketing, Client Services and Finance teams to maintain and update the rechargeable expenses tracker.
• Interfacing effectively with the Sales and Marketing, Operations, Billing and Finance teams to develop and maintain strong working relationships to support the efficient and effective management of client requirements and satisfaction.
• Coordinate with Sales and Marketing, Operations and Finance to proactively ensure system and information readiness to support accurate invoicing.

About you

• Computer literate (MS Word, Excel, PowerPoint, and CRM applications such as SFDC)
• Strong Analytical thinker able to investigate complex issues, make decisions and develop solutions.
• Teamwork – Strong individual who can work autonomously and within a team to deliver results.

Organisational Skills – Excellent time management skills with the ability to successfully manage numerous projects simultaneously

Benefits