Client Services Representative

About the role

The Client Services Representative will be responsible for sales administration ). Key responsibilities include:

• Providing consistent administrative support to the Sales and Marketing Department in relation to the client renewal process, onboarding of clients, invoicing of clients and client reporting.
• Working with the Head Client Services & Account Management to assist in the implementation of and efficient adherence to the key processes of the Sales and Marketing department.
• Interfacing effectively with the Sales and Marketing, Operations, Billing, Commercial Services and IT teams to develop and maintain strong working relationships to support the efficient and effective management of local and overseas clients.

Key responsibilities

Account Management and Business Development Support

Supporting Sales team in adherence to 120-day renewal process by facilitating 1:1 pipeline review calls with respective cluster AMs/BDMs.

Sharing of pipeline reports indicating Renewal, NB and AE close dates with necessary actions required.

Compliance and Contract Management

Responsible for tracking all contracts and for contract document management, by keeping storage of all hard copy contracts in a safe for audit compliance and in the DocuSign CLM tool

Ensure all necessary approval according to the GAPP has been followed, documented and saved in SalesForce

Invoicing

Assist Finance & MSBL Client Success Manager with the compilation of the monthly invoicing templates and ensure all invoicing is processed and invoices issued timeously within the CIT target.

Ensure that invoicing is done by month end and dispatched to the clients

Analysis and Reporting

Support the Head of Client Services & Account Management as well as the GM Sales and Marketing and any other member of the Africa regional S&M leadership Team as and when required with the renewal and business review process.

Required Skills and Knowledge

• Strong Analytical thinker able to investigate complex issues, make decisions and develop solutions.
• Excellent communication and interpersonal skills.
• Excellent numeric, written and oral communication skills
• Excellent time management skills with the ability to successfully manage numerous projects and support several team mates globally simultaneously
• Minimum 2 years’ experience in an operationally / commercially focused analytical and/or Customer Services role
• Relevant Sales / Commercial related degree or Diploma preferred
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