Chief of Staff

Company

We are seeking a Chief of Staff to support senior medical leadership within Group Medical Assistance, with responsibility across Asia, ANZ, EMEA (excluding the Americas).

This is a high-impact role focused on strengthening how our medical teams (doctors and nurses) operate, collaborate and develop across our Assistance Centres. The successful candidate will act as a trusted partner to senior leaders, ensuring strong governance, coordination of priorities, and delivery of strategic initiatives that improve performance, engagement, and operational consistency.

A key focus will be enabling cross-centre collaboration, including leveraging the Mexico City Assistance Centre as a collaborative hub to create “follow-the-sun” support opportunities for other Assistance Centres.

This role is ideal for someone with strong leadership potential, excellent stakeholder management skills, and experience in people-focused project delivery, organisational coordination, or operational transformation in an international environment.

The Role

Key focus areas include:

• Medical leadership governance and coordination
• Workforce development and engagement initiatives
• Cross-centre collaboration and operating model improvement
• Project delivery supporting Assistance medical teams
• Practical innovation and continuous improvement that enhances clinical outcomes

Requirements

• Bachelor’s degree required. Advanced degree (MBA or equivalent) is an advantage but not mandatory.
• 3–7 years’ experience in consulting, operations, chief-of-staff, program/project delivery or workforce development roles.
• Experience working with professional or clinical communities preferred.
• Exposure to HR, organisational development or talent initiatives is an advantage.
• Experience in international, matrixed organisations preferred.
• Strong working knowledge of Microsoft 365 tools.
• Strong interpersonal skills with ability to influence without direct authority.
• Highly organised and structured with ability to manage multiple priorities.
• Excellent written and verbal communication skills, including executive reporting.
• Strong judgement and discretion, particularly on sensitive people-related topics.
• International Travel principally to Assistance Centre locations as required.