Security Manager, Assistance

Purpose:

The Security Manager, Assistance (SM-A) is responsible for providing the delivery of professional and effective security assistance services for clients of International SOS to the highest standards of excellence. This includes security case delivery, progression, management, supervision and guidance aligning with the direction set by the Security Director, Assistance (SD-A) and adhering to global standards and processes. 
 
The SM-A collaborates with Lead Security Analysts (LS-A) to ensure case management and operational planning align with intelligence assessments, supporting decisions during routine and crisis scenarios. Close coordination with Assistance Centre teams—including Operations, Medical, Transport Desks, and Travel—is essential to integrate security risk assessments into responses and action plans. 
 
The SM-A also works with the Group Manager, Security Assistance & Service Quality and the Manager, Global Security Network to update operational processes. Additionally, the SM-A provides on-the-job training and support for Security Specialists, Assistance (SS-A). 

Responsibilities:

Core Client & Internal Support:  
•    Receive and scope client requests and formulate professional and effective solutions.
•    Deliver high-quality, bespoke, verbal and written security risk assessments tailored to an organisation or individual’s s profile and itinerary, escalating to senior management as required.
•    Ensure operational planning and case management guidance is done in lockstep with our intelligence assessments, and operational planning and decision-making in both business-as-usual and crisis scenarios are being fed by, and aligned with, the analytical position and outlook. 
•    Provide dynamic case management direction to the SS-A team. 
•    Maintain sufficient and diverse security providers and secure hotels for case management, developing action plans as needed, ensuring alignment with current risks and Intl. SOS’ analytical and operational stance. 
•    Coordinate with all global security teams for case management progression.
•    Align Intl. SOS’ operational posture and planning with the geo-political outlook. 
•    Oversee functional feedback to SS-A deliverables, enhancing risk management, security best practices, and subject matter expertise. 
•    Develop and deliver training to build SS-A capabilities in security risk management and assistance operations. 
•    Enhance Intl. SOS’ security assistance capabilities by contributing to functional projects, such as risk management training and operational templates. 
•    Travel to locations as needed to assess security conditions, evaluate provider capabilities, and expand the network of intelligence and assistance contacts. 
•    Participate in the regional on-call security roster. 
•    Taking ownership for complex assistance case progression, ensuring successful outcomes for clients.
•    Support regional and global escalations by preparing Party Lines, Crisis Management Team (CMT) briefings, and managing crisis-related Requests for Assistance (RFAs), including creating and executing Plans of Action. 
•    Deploy as part of, or lead, an Incident Management Team (IMT) during crisis events.
•    Support the maintenance and development of the Global and local knowledge databases.
 
Consulting Delivery & Sales, Marketing Support:
•    Deliver safety and security trainings and workshops as required, and support client-specific security assistance consultancy tasks. 
•    Assist Sales and Marketing teams by articulating Intl. SOS services and providing functional expertise during client-facing forums, such as webinars. 
 
Personal Development: 
•    Complete competency-based training as prioritized by management. 
•    Pursue additional training related to security assistance as agreed with line management. 

Required Skills & Knowledge:

Required Skills and Knowledge: 
•    Expert knowledge of political and security landscape.
•    Expert written and verbal communication skills
•    Expertise in planning, coordinating and delivery of security operations
•    Proficient in providing others with a clear direction, supervising and giving feedback
•    Proficient stakeholder management skills
•    Proficient understanding of International SOS business, its clients and the markets it operates in
•    Regional language skills are desired
•    Extensive knowledge of security risk management best practices across diverse risk environments. 
•    Proven experience in planning and managing security assistance operations. 
•    Expertise in conducting profile-specific security risk assessments. 
•    Ability to critically analyse multiple streams of security, logistics, and threat-based information under pressure and produce actionable plans. 

Required Work Experience:
•    Typically 10 years of experience in security assistance / security operations delivery and planning, including deployment in challenging environments across public, private, or nonprofit sectors.  
•    Typically 5 years of people supervision experience.  
•    Strong experience in writing for senior management and decision-makers. 
•    Demonstrated ability to work effectively across cultures. 
•    On-the-ground experience in complicated, hostile or austere environments.
•    Extensive travel experience
•    Experience in multiple domains of security (For example: Assistance, Executive Protection, Crisis Management, Business continuity, Protective Services, Natural disaster response, Supply chain risk management, investigations, K&R etc.) 

Preferred Eperience: 
•    Crisis management.
•    Planning, coordination and delivery of Executive / Close protection operations.
•    Security consulting and training delivery. 
•    Public speaking, client presentations, and/or media engagement. 
•    Business development and quality management. 
 
Required Qualifications:
•    Degree (or equivalent professional training and experience) in security studies, war studies, international politics, international relations, or a related field. 
•    Accreditation from a regionally recognized security or risk management body.

Travel / Rotation Requirements:  
•    Work a combination of 8 and 12 hour shifts, 7 days a week on a rostered pattern
•    Fill rostered roles including Client Case delivery, Security Case Lead and Operational planning.
•    Day shift work including occasional overtime based on operational requirements / crisis management
•    Occasional travel, including urgent deployments.
•    Support an on-call rota for case escalations