Director Global Programs North America

Purpose of the Job

• The Director, Global Programs – North America is a strategic leader responsible for overseeing the execution and success of complex, multi-market client programs across the region. This role ensures exceptional client service delivery, drives operational excellence, and serves as a key liaison between global teams, North American stakeholders, and clients.
• The Director will work in a fast-paced, matrixed environment and brings deep experience in program management, client engagement, and cross-functional collaboration.
• The Director will support the National Accounts book, to identify and grow client services

Essential Job Duties and Responsibilities:

• Program Leadership & Execution
  • Lead the planning, implementation, and oversight of large-scale client programs across North America.
  • Ensure alignment with global strategies, timelines, and performance metrics.
  • Manage program budgets, resources, and risk mitigation strategies.

• Client Relationship Management
  • Serve as a senior point of contact for strategic clients, addressing service concerns and ensuring satisfaction.
  • Work with the National Accounts team to solve complex client needs and drive growth into these mid market accounts.
  • Build trusted relationships with client stakeholders, anticipating needs and delivering proactive solutions.
  • Facilitate regular program reviews, reporting, and feedback loops.

• Cross-Functional Collaboration
  • Partner with global teams, regional leads, and internal departments (e.g., operations, finance, legal) to ensure seamless program delivery.
  • Champion best practices and continuous improvement across teams

Qualifications:

• 10+ years of experience in program management, client services, operations or consulting, preferably in a global or enterprise environment.
• Proven track record of managing complex, multi-stakeholder programs across regions.
• Client engagement experience preferred.
• Exceptional communication, negotiation, and problem-solving skills.
• Bachelor's Degree required; Advanced degree preferred

Footer