Bilingual Travel Customer Service Representative (Remote)

Position Title: Bilingual Travel Customer Service Representative

Location: Remote – USA

Start Date: May 2026

Position Type: Permanent, Full-Time

Pay Range: $18.00 - $20.00 USD per hour

This is a newly created permanent position

Aspire Lifestyles delivers premium loyalty and customer service solutions for some of the world’s most recognized brands.

Our agents play a key role in ensuring customers receive responsive, professional support while representing our clients with care and attention to detail.

We are seeking highly skilled Bilingual Travel Customer Service Representatives (Spanish-English) to support global client programs and deliver world-class service to high-value customers.

In this role, you will respond to inbound requests through phone, email, and chat, providing polished, timely, and accurate support related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty

program benefits.

You will help create seamless, unforgettable experiences while representing some of the world’s most recognized brands.

Why you will love working with us:

· Competitive hourly rate + performance-based incentives

· Full-time (40 hours/week), Fixed Schedules

· Paid training

· 401(k) Retirement Plan

· Medical, Dental & Vision benefits

· Paid time off

· Remote Work from home opportunity

· No sales required

Your Role:

What you will do:

· Manage inbound customer requests through phone, email, and chat

· Provide accurate and timely support for customer inquiries and service requests

· Assist customers with travel-related or lifestyle loyalty program needs

· Document interactions and manage cases within company systems

· Collaborate with internal teams to ensure smooth service delivery

· Maintain quality standards while meeting service and performance metrics

The goal of this role is to provide a professional, seamless customer experience with every interaction.

What we are looking for in a successful candidate:

· A passion for helping customers and solving problems

· Strong communication and interpersonal skills

· The ability to multitask across multiple systems and requests

· Attention to detail and strong time management

· Comfort working in a fast-paced, performance-driven environment

Experience:

· Minimum 2 years of inbound, interactive customer service experience

· Call center or high-volume service experience preferred

· Hospitality, travel, or loyalty program experience is highly valued

· Personal global travel experience is an asset

· Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued

· Investigative mindset with a passion for creating extraordinary experiences

Language Opportunities:

We are currently hiring individuals who are fluent (verbal and written) in English and in one of the following languages:

· Spanish

· French

· Mandarin

· Cantonese

· Portuguese

Please note: Language placement may vary depending on the client program supported.

Work Requirements:

· Must be located in the USA

· Ability to work a flexible schedule including evenings, weekends, and holidays

· Have a private work-from-home environment with reliable hardwired internet

· Ability to pass required background screening, including a drug screen

Accessibility Commitment: Aspire Lifestyles is dedicated to providing accessible services to all individuals, including those with disabilities. Accommodations are available upon request throughout the selection process.