Human Resources Coordinator

About the role

The People Services Officer acts as first point of contact for incoming questions, issues and requests received in the HR Ticketing System. Responds to tickets timely and effectively from employees and managers related to HR administration and operations. Provide accurate and timely processing of HR transactions and delivers outstanding customer services to internal and external customers. This role is a dive into HR data management, HR data collection and reporting. Provide hands-on administrative support for various HR functions including onboarding, benefits, learning and development and data management. 

This is a full-time Monday to Friday role (8:00 am to 4:30 pm) based out of our Baton Rouge office. Monday to Thursday are in office; Fridays are remote/work from home days.

Key responsibilities

1. Provide and maintain effective full range of administrative support functions necessary to the Human Resources department including onboarding, offboarding, e-learning, payroll, etc.
2. Answering questions on the ADP payroll system, Success Factors (Employee Central), and E-Learning
3. Point of contact for onboarding, offboarding, and staff changes transactions.
4. Filing of all employee paperwork into employee files.
5. Primary contact for mass data updates in response to business changes/requirements, data correction requests, and data loads related to acquisitions, large changes and other business processes.
6. Responsible for conducting routine data audits to ensure data accuracy and integrity. 
7. Participate in the review, testing, and implementation of SuccessFactors system upgrades, or HR systems configuration projects and enhancements.
8. Keep up to date with latest HR trends and best practices.
9. Provide documentation for HR Audits (internal and external) 10. Backup for distribution of HR Communications.
10. Entry of Status Change forms based on the movements in the HR Movements. Additional paperwork where necessary (new contracts, rehires, amendments).
11. Manage People Movements Library 
12. Introducing new hires to their team and the organization.
13. Arrange New Hire Orientations.
14. Ensure standard process is in place to ensure a smooth on/off boarding experience.
15. Benefit Administration.
16. Performs other duties as assigned.

About you

• The person who holds this position will be required to not only work within a team, but is responsible for establishing and nurturing a team environment that facilitates smooth project delivery.
• The ability to solve problems and make concise and informed decisions is essential.
• A collaborative and confident personality will assist in facilitating your ability to interact with all key personnel thereby ensuring the effective delivery of contract requirements.

Required Skills and Knowledge 

• 1-3 years HR related experience 
• Experience preferred but not required in the oilfield /construction industry
• Intermediate Computer skills (MS Word,Excel, Powerpoint) 
• Demonstrated ability to fill positions on time, within budget and a high degree of client satisfaction

Required Competencies

• Ability to work independently, pay careful attention to detail and manage multiple tasks in a fastpaced environment.
• Ability to analyse situations and take appropriate action consistent with company polices.
• Consistently demonstrate high level of drive, infectious to the surrounding environment. Preserves effectiveness and drive while maintaining composure in highly stressful or adverse situations.
• Promotes cooperation and commitment with the team towards the attainment of common goals. 
• Develop fresh ideas that provide solutions to all types of workplace challenges which demonstrates initiative.
• Maintains accuracy, positive attitude and an open mind in the event of changes in business needs, conditions or work responsibilities. 
• Diplomatically handles challenging or tense interpersonal situations.

Required Languages 

• English is essential

Travel / Rotation Requirements 

• Remote site visits as needed