Lifestyle Concierge

Long Description

📌 Important Notice for Candidates:

Before applying, please ensure you fully understand the following working conditions:

✅ This role operates on a shift schedule (5 working days per week).

✅ No fixed weekends off – workdays may fall on weekends and public holidays.

✅ Must be able to work night shifts (minimum 5 night shifts per month).

✅ 100% on-site at GPF Witthayu Towers – No WFH.

• Handle customer requests on behalf of our clients via phone, email, and/or chat.
• Research and fulfill requests in areas such as dining, entertainment, travel, sports & recreation (including golf), shopping, and unique requests.
• Provide accurate and timely responses to inquiries and complaints.
• Ensure compliance with contractual scope of services and communicate limitations in a positive manner.
• Participate in meetings and training sessions to stay updated on client requirements.
• Use web-based and computer-based programs to manage customer data and process requests.
• Adhere to company and client policies when interacting with customers.
• Protect all customer personal data and escalate any incidents when necessary.
• Meet or exceed program performance metrics (attendance, quality, etc.).

• Bachelor’s degree in any field (New graduates are welcome!).
• More than 2 years of customer service or call center experience is a plus.
• Fluent Thai speaker with a good command of English.
• Interest in global lifestyle trends (shopping, sports, culture, travel, etc.).
• Enjoy problem-solving and providing excellent customer service.
• Strong organizational and administrative skills.