People Operations & Engagement Specialist - Medical Services

About the role

The People Operations & Engagement (PO&E) Specialist provides operational support and mass communicates with the people of Medical Services on all PO&E related matters. This role is responsible for maintaining the PO&E data, communications, organisational charts, and analytics to enable the seamless delivery of the  Medical Services Business Line (MSBL) people roadmap.

The position will be a vital part of the Medical Services HR team and work closely with the Medical Services HR leadership and other internal teams.

Key responsibilities

Internal Communications

• Supports internal communications with pre-set templates and cascades the Group corporate and regional messaging across the MS population;
• Contributes to cascading organisation-wide internal communication plans to effectively communicate business priorities, organisational changes, people updates and major projects progress;
• Supports with drafting, designing and presenting customised business communications as needed;
• Supports the digitalisation of internal communication content.
• Owns and manages the mailbox and Distribution Lists as required to ensure effective cascading of corporate and people communications

People Sourcing

• Coordinates the upkeep of recruitment tools, job descriptions, psychometric tests, etc.;
• Supports the PO&E Lead with maintaining effective working relationships with internal and external recruiters and ensuring they understand the vacancy requirements and manage their expectations during the recruitment process;
• Maintains recruitment and candidates records and ensures compliance with internal policy and procedures;
• Provides regular updates and maintains recruitment reports to monitor and track progress;

Organizational Development

• Manages the library of organisation charts for MSBL;
• Documents organisation design changes and accurately updates the organisation charts;
• Contributes to process and policy improvement initiatives and assists with updating HR policy documents as required

Engagement

• Uses a data-driven approach to analyse and recognise patterns in employee data (i.e. metrics such as employee survey results and turnover etc.) to create reports with recommendations;
• Contributes the employee engagement activities through various projects;

Projects

• Support and project manage process improvement projects;
• Contributes to the delivery of projects within the Medical Services HR ecosystem;
• Contributes as SME with the rollout of Group and Regional initiatives and other functions as required.

Systems, Recordkeeping and Reporting

• Responsible for updating and maintaining systems and records on myHR and other internal systems as needed;
• Manages the internal HR processes for the Medical Services HR team, such as creating job requisitions, etc.;
• Coordinates with local and global MSBL HR teams as needed to collect data required for reporting;
• Create regular reports on people and business metrics.

Global Talent Mobility

• Work with IAS to support with the smooth deployment of people globally;
• Monitor compliance with Group mobility policy for internal transfers;
• Develop data analysis and reporting on internal transfers

Legal and Compliance

• Ensure the delivery of compliance control as per International SOS standards;
• Work closely with legal to address employment-related liabilities;

Job Profile

Required Skills & Competencies

• Ability to manage data collection programs and mass communications;
• Strong analytical skills supported by excellent Excel and Visio skills;
• Ability to analyse engagement data and provide logical explanations based on patterns;
• Excellent time management, attention to detail, and organisational skills;
• Strong team player and unafraid to present new creative ideas;
• Excellent communication and presentation skills;
• Ability to communicate and positively receive feedback

Required Work Experience

• 5+ years of working experience in HR operations;
• Experienced in people operations & engagement initiatives;
• Recruitment and related processes experience;
• Experience with global HRIS systems (myHR);
• Data analytics and reporting experience;
• Experience within the service industry (preferred).

Required Qualifications

• Diploma or bachelor’s degree in human resources or a related field

Required Languages

• English (fluent, business, both oral and written);
• Additional languages (advantageous)

Travel / Rotation Requirements

• Travel within the MS Regions, and the head office may be required from time to time

Behaviours

• Alignment with the Intl.SOS values of Passion, Expertise, Respect, and Care