Deputy Medical Director

Company Description

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home.

Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities.

With 12,000 staff (including 5,200 medical and behavioural health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services (GMS), headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care.

About the role

The Deputy Medical Director (DMD) works as a part of the Medical Services department within the Government Medical Services business and is responsible for providing medical leadership and expertise to all projects. Specifically, the Deputy Medical Director is responsible for overseeing patient care standards, governance at all sites and for all clinicians within the assigned programs, ensuring that clinical staff deliver the highest quality medical care and that all clinical policies and procedures are in place and correct.

Key responsibilities

The DMD is also responsible for assisting in the design of clinical solutions for new projects and proposals. This is a very active,

hands-on role in a rapidly growing company. The position requires innovation as well as great flexibility in thought and action. The DMD works directly with the Medical Director in performing the following:

· Provides direct oversight and coordination of clinical governance at all project locations, adhering to site specific and regional policies and procedures.

· Assists the Medical Director (GMS) with all aspects of clinical governance across all assigned GMS programs.

· Provides medical direction and administration including, but not limited to, developing medical policies, protocols, and procedures.

· Initiates, enables, and monitors quality improvement programs and initiatives.

· Reports incidents and accidents and near misses and works with GMS Team to formulate an action plan to resolve and prevent them and mitigate identified risks and hazards.

· Initiates and improves methodologies for collecting anonymised statistical data regarding clinical performance.

· Participates in physician leadership committees and training initiatives across the North American group of physicians and International SOS more broadly.

· Acts as a liaison for International SOS (GMS) with all relevant government agencies, contractors, and local/regional medical facilities.

· Travels to international and domestic sites on a regular basis to perform program audits, evaluations, and program coordination.

· Partners with business development teams within Government Medical Services and other commercial staff as required to promote new business agendas and assists in solution design.

· Is the medical representative of GMS in front of clients when the Medical Director is unavailable.

· Engages with all clients to ensure that contracted medical services meet their requirements.

· Working with the clinical operations team ensures that mobilization of new projects is coordinated and meets the required timelines.

· Regularly coordinates, attends, and directs practice meetings for medical leadership on sites as directed by the MDR.

· Actively participates in recruiting activities to include job description creation, resume’ reviews and candidate interviews, in coordination with the GMS Recruiting Team.

· Provides oversight of all processes dealing with disruptive or impaired clinicians.

Governance

Comply with health & safety standards consistent with the requirement to follow such procedures and regulations as may be laid down by the company, its client or the host state including.

· Prohibition of the abuse of alcohol and narcotics or intoxicating substances on site

· Mass Casualty and fire response drills Absolute familiarity with and compliance with site specific company policies and such procedures that are pertinent to the role and to good clinical care, including but not limited to:

· Consent, confidentiality, and appropriate handling of healthcare records in adherence to HIPAA/patient confidentiality laws.

· Maintaining and improving clinical quality through audit and quality improvement activity.

· Safe and appropriate use of medication.

· Clinical incidence notifications.

· All other aspects of clinical governance

Occupational Health & Safety

· Participate in the development and maintenance of a safe and healthy workplace.

· Undertake all mandatory OH&S training as required.

· Comply with any reasonable instructions, policies, procedures or safe work practices given by International SOS in adhering to safe work procedures.

· Co-operate with management in its fulfilment of its legislative obligations.

· Take reasonable care to ensure their own health and safety and the safety of others.

· To report any injury, hazard, or illness as soon as possible to their supervisor.

· Responsible for design and oversight of medical surveillance programs

Required Skills and Knowledge

· Medical Degree from a recognized US academic institution (MD/DO)

· Full registration and un-encumbered license to practice medicine in US.

· Upper-level medical administrative experience with overseas medical operations, to include immigrant/refugee shelter operation is highly desired

· Current DEA certification

· Minimum 5 years practice experience in an appropriate clinical speciality

· Minimum of 5 years in a management position.

· Relevant experience planning, deploying, and managing remote/austere medical sites is highly desired.

· Remains in good standing with appropriate professional regulatory body

· U.S. Government (military, Dept. of State etc) medical background is an advantage.

· Current or previous US security clearance is an advantage.

· Familiarity with relevant US Government Agencies for refugee/immigration operations to include DOS, DoD etc. is an advantage.

Key Skills

· Ability to oversee and lead the medical teams in all aspect of services provided.

· Excellent understanding of Clinical Governance practices and implementation

· Good computer skills and the ability to operate MS Office with Outlook, Word and PowerPoint

Required Competencies

· Ability to interact professionally with persons from diverse cultural, socioeconomic, education, racial, ethnic, and professional backgrounds.

· Aptitude to collaborate and communicate effectively with managers, co-workers, and public personnel.

· Capacity to communicate competently, efficiently, and concisely with internal and external customers, both verbally and written.

· Consistently demonstrate a positive and proactive customer service attitude.

· Maintain exemplary ethical conduct, quality public service and equitable assessment of employees, external consultants, and the general public.

· Capability to perform as an effective team member; function independently, exercise sound judgment and initiative; be flexible to shift priorities; maintain confidentiality.

· Establish and maintain professional interpersonal work relationships, effectively assist providers; and promote the goals, objectives, and priorities of the company.

· Cultural sensitivity and awareness with the willingness to work with a foreign national patient population.

Required Language

· English required