Credentialing Assistant

Overall Purpose Of The Job:

This position is in support of the ICE Health Services Corps (IHSC) whose mission is to provide medical care to maintain the health of individuals in the custody of ICE through an integrated health care delivery system, based on nationally recognized correctional, detention and residential health care standards. The Agency is 
committed to providing healthcare services to protect the nation’s health, reduce global disease and provide medical support for the law enforcement mission of the safe apprehension, enforcement and removal of detained individuals involved in immigration proceedings. IHSC is committed to ensuring a system of care that 
is ethical, responsible, and accountable through rigorous surveillance and monitoring activities.

Key Responsibilities:

• Responsible for all functions related to healthcare worker and other contractor staff credentialing, recredentialing and privileging in accordance with regulatory/compliance guidelines as well as IHSC 
requirements.
• Responsible for obtaining and verifying credentials, certifications, state licensures, and other 
professional credentials as well as maintaining on-going checks to ensure that all credentials remain 
current.
• Responsible for the accuracy and integrity of the credential/privileging files, whether in hard copy or 
electronic form.
• Initiates and follows through on all aspects of the credentialing process, including initial and recredentialing, for all healthcare and other staff as needed.
• Prepares and generates healthcare worker and other staff credentialing/privileging packets and 
provides guidance to ensure timely completion.
• Conduct various background checks from a wide variety of sources as needed to verify the 
credentials and suitability of candidates, including but not limited to: NPDB, OIG/GSA, National Sex 
Offender Registry, and the National Student Clearinghouse.
• Maintains new hire as well as on-going credential files for IHSC staff, and makes them accessible as 
needed. Ensure they contain evidence of all certifications required, including training requirements.
• Responsible for updating and maintaining the currency of all credential files. Verify that annual or 
other training/licensure is completed on a timely basis, and that credential files are updated to reflect 
the current status of all staff
• Produce monthly and ad hoc reports to identify any missing data or credentials, any 
credentials/certifications that are lapsing, and the status of employees’ credential files
• Verify/validate employment experience, education, licensure, residency and other training, specialty 
board certification or current eligibility, and any other information from a resume, curriculum vitae, etc. 
as needed. 
• Document all work performed to ensure that all information is properly recorded and tracked
• Works closely with vendor recruiting staff as needed to provide updates on the status of activities and 
notify them of the outcome of research.

Job Profile:

Experience Required:
• Strong oral and written communication skills
• Excellent interpersonal skills
• Critical thinking skills
• Cultural competency
• Integrity and honesty
• Strong attention to detail

Education Required:
Degree issuing institution and or program must be accredited by an entity recognized by the U.S. Department of Education
• Bachelor’s degree required.
• One year credentialing experience, preferably in the medical/healthcare environment.
• Experience in automated credentialing systems.
 

Required Licenses / Certifications
• Certified Provider Credentialing Specialist (CPCS) by the National Association Medical Staff Services.
 

Required Knowledge, Skills and Abilities
• Knowledge of the credentialing and privileging process, requirements and scope of practice.
• Ability to manage multiple tasks, to prioritize needs and expedite credentialing upon request. 
• Strong communication skills with a focus on customer service.
• Ability to work in a multi-cultural and multi-lingual environment. 
• Ability to adapt to sudden changes in schedules and flexibility in work requirements.
• Ability to communicate proficiently in English (verbal and written) in order to develop positive rapport 
with co-workers and other stakeholders.
• Ability to establish and maintain positive working relationships in a multidisciplinary environment. 
• Ability to navigate in an electronic work environment including web based research, training and 
communications. 
• Knowledge of, and moderate proficiency in, common Microsoft Office programs, specifically Microsoft 
Word, Excel, Outlook and SharePoint. 
• Knowledge of regulations (HIPAA/Privacy Act) regarding the confidentiality of patient medical records 
and information as well as Personally Identifiable Information (PII).

Duty Hours / ON-Call Requirements
• This full-time position requires availability to workdays during normal business hours.
• There are no on call requirements for this position. 
 

Security Requirements
• The Department of Homeland Security’s Personnel Security Unit (PSU) must render an Initial 
Preliminary Favorable Fitness Determination to be considered a qualified candidate.
• A Complete Favorable Fitness Determination must be rendered by PSU upon completion of initial, and 
between, subsequent background investigations to meet the requirements of this position. 

Physical Demands
• Physically capable of performing duties and responsibilities as listed above.
• Sitting for prolonged periods of time.
• Frequent use of common office technology such as the computer, telephone etc. 
• Ability to lift, carry and move up to 30 lbs.

Travel / Rotation Requirements 
• Up to 15%