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TRICARE Support Executive

Requisition Number:  25645

Trevose, PA, US


Overall Purpose of the Role

Responsible for ensuring TRICARE beneficiaries receive the highest quality of healthcare assistance and exceptional, personalized customer service each time they contact the TRICARE Overseas Program by maintaining the highest standards of professionalism, compassion, attention to case management detail and an unwavering dedication to client service.

Key Responsibilities

•    Maintains confidentiality of all beneficiary information. Understand and carry out all policies and procedures pertaining to the duties of a TRICARE Select Executive which govern the protection of confidential patient and beneficiary information as dictated by the United States Government in       accordance with the International SOS Assistance,Inc./TRICARE Overseas Program Contract.   
•    Answer all incoming calls using the prescribed protocols. Maintain all documentation in accordance with company policies and procedures. 
•    Respond to in-bound inquiries promptly and ensure complete resolution.
•    Explain TRICARE benefits, eligibility, basic claim inquiries and any other necessary information to beneficiaries, in a clear and precise manner.
•    Oversee and provide direction to beneficiaries for processing Benefit Enrolments 
•    Efficiently perform specialized functions for each area of beneficiary and provider inquiries with a high level of accuracy. 
•    Provide empathetic, quality service to our customers
•    Maintain specific quality and quantity standards.
•    Maintains a professional environment as evidenced by individual dress, workspace and personal demeanor. 
•    Adhere to company policies and procedures at all times, regardless of shift being worked. 
•    Assist with the training of new staff by mentoring them during their training program, when asked.
•    Comply within established service recovery protocol. 
•    Attends and participates in International SOS staff meetings and educational offerings

Required Work Experience

Prior customer service work experience and/or work experience in call center is highly preferred 

Required Qualifications

•    Completion of High School or related work experience 
•    Typing speed of 35 wpm
•    Fluent in English 
•    Fluent in Spanish desired 
•    Fluent in any other language highly preferred 
•    Must be a US Citizen and able to obtain interim Tier 3/ Level II IT Security Clearance and maintain full Tier 3/ Level II IT Security Clearance (previously referred to as ADP II Clearance) upon offer acceptance




International SOS Government Services Inc. requires its employees to be fully vaccinated against COVID-19, where allowable under the law.