Product Director, Travel Risk Management

Requisition Number: 50659

Location:

Trevose, PA, US, 19053

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. We were founded on the principle of putting our clients’ employees first and this is still true today. Led by 5,200 medical professionals and 200 security specialists our teams work night and day to find solutions to protect our clients and their employees in whatever situation they may be facing; we assess, advise and assist from a medical, security and logistical perspective on a global scale to protect and save lives and thereby enable our clients to achieve their business goals. As we’ve delivered on this mission over the last 35 years, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.

About the role:

We are looking for an experienced Product Director, Travel Risk Management to join our team in Trevose, Pa. You will be responsible for the successful product management of core Platform Services and be accountable for the commercial end-to-end product lifecycle management of translating market trends, client requirements, and overall commercial strategy into a vision and roadmap. This is an exciting opportunity for someone with proven experience in product management, or product ownership to join a highly experienced team at the forefront of industry trends, embarking on a transformation of products and solutions.

Key responsibilities:

Establish and own the Travel Risk Management vision and strategic priorities with input from Product Directors, Managers and other Analysts, Product Marketing research, client advisory boards and competition watch
Guide extended teams on priority of roadmap, while managing & prioritizing flow of work into the product backlog
Ensure the product backlog reflects the vision and strategy by working closely with Product Managers
Maintain a product backlog to meet stakeholder needs that is transparent, visible, and well understood
Coordinate dependencies with other product managers, product owners, and scrum teams within the organization

Key responsibilities cont.:

Support communication of delivery timelines, status, risks, and escalations to the leadership team
Build relationships with key stakeholders and other influencers who contribute to the definition and ongoing support of the new delivery software platform
Own the overall customer experience and customer journey
Use business cases to make the case for new products/technology
Identifies and defines opportunities within their portfolio for increasing internal efficiencies to provide a better quality, reduced costs, and/or increased productivity

About you

Proven experience in developing & owning winning B2B2E platforms with excellent UX/UI
Bachelor's degree in business, engineering, software, or another relevant field is desired
Extensive experience in product management, product ownership, or business analysis relating to software development
Experience with underlying application program interface methods for systems integrations
Thorough understanding of the platform product development organizational model and its vision to drive innovation and Agile development techniques
Deep troubleshooting skills and capabilities to lead a triage team across a complex ecosystem with multiple application and service providers in times of critical service interruption
Demonstrated experience team building, mentoring, and coaching specific to Product Management

Benefits

Competitive salary and incentive program
Warm, supportive, and open company culture
An opportunity to thrive in a global environment
Hybrid working schedule
Competitive comprehensive benefits and vacation package

International SOS is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.