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Communications Assistant

Requisition Number:  33726

Trevose, PA, US

Overall Purpose of the Role

International SOS Government Services is looking for a qualified Communications Assistant to join our global Marketing and Communications Team, responsible for assisting with communications initiatives in support of the TRICARE Overseas Program (TOP) and other US-Government Services projects, as needed.

The Communications Assistant’s primary responsibility will be to support the Government Services-US/TOP Global Communications Team in preparing contract-related education and communications for TOP Beneficiaries, TOP Providers, and TOP Government stakeholders. Communications will target internal and external audiences and be delivered across a variety of print and digital formats (web, portal, smart app, email, video, Visio, InDesign, PowerPoint, PageTiger, etc.). In addition to the creation and delivery of a wide range of visual graphics and written communications, this position will assist with all communications projects, including but not limited to fact sheets, organizational/process flows, branded giveaways, sponsorships, display advertising, e-blasts, employee newsletters, and other written documents and reports. The Communications Assistant will be a key member of the TOP Global Communications Team, helping to prioritize and keep the group on track to meet project deadlines and other contract-related deliverables. 

Successful candidates should be able to work effectively in a fast-paced team environment with multiple competing priorities and aggressive deadlines.

Key Responsibilities

•    As a key member of the Global TOP Communications Team, assist with the creation of a variety of internal- and external-facing communications projects, from concept design to content development stages, including but not limited to newsletters, process flows, fact sheets, case studies, display ads, presentations/briefings, etc. for beneficiary, provider, and government stakeholder education initiatives.
•    Coordinating the implementation of web updates on, working with an outside IT vendor.
•    Managing marketing inventory upkeep/giveaway items, including working with vendors (acting as the primary point-of-contact), researching items, preparing branded art files, ordering products, handling the Purchase Request/Purchase Order process, mailing items to international offices, storing items in an organized and recorded manner in the PMO, etc.
•    Coordinating purchase requests for US-Government Services/TOP, as needed.
•    Production of case studies, cross-regionally (as needed/determined, including preparing initial draft copy, design, etc.).
•    Production of Regional Employee Newsletters (including gathering and writing initial draft copy, design/layout, etc.), highlighting team members, stories, and events of note across all overseas areas of service delivery (Latin America, Eurasia, Pacific). This includes proposing and tracking the editorial calendar and suggesting content/storylines.
•    Supporting US-Government Services’ sponsorship and participation in in-person and virtual tradeshows/conferences and internal and external Corporate Social Responsibility (CSR) events and initiatives, acting as the lead designer for ads, displays/signage, and other associated materials, etc.
•    Supporting the preparation and production of educational webinars, including the creation of promotional materials, providing support during live sessions, etc.
•    Ensuring the organization and administration of education and communications materials on a centralized SharePoint site and assisting with the TOP Communications Request/Ticketing System.
•    Assisting with the design, layout, and formatting of CDRLs, SOPs, and other contract-required documents and reports.
•    Other duties, as assigned.

Required Qualifications

•    Bachelor’s degree or higher in English, Communications, International Business, or Marketing.
•    Proficiency in Adobe Creative Cloud Suite (specifically InDesign, Photoshop, and Illustrator), with the ability to learn other design programs as needed (e.g., PageTiger, Survey Monkey, e-blast tools).
•    Proficiency in Microsoft Word, Excel, PowerPoint, Visio, and Outlook, with the ability to learn other programs as needed.
•    Strong verbal and written communication skills.
•    Strong design skills with the ability to generate multiple design concepts and iterations/updates, as needed.
•    Excellent organizational, project management, and administrative skills, with impeccable attention to detail.
•    Sets high standards for quality and quantity; self-monitors and maintains quality and productivity; works in a systematic, methodical manner with orderly work habits.
•    Ability to prioritize in complex and sometimes ambiguous environment.
•    Affinity for international business, with the ability to work effectively across time zones and cultures.
•    Excellent interpersonal skills and ability to follow through across various functions and departments.
•    Comfortable working independently and taking direction from multiple team members.
•    Experience working with website content management systems is considered a plus.
•    Familiarity or interest in Military, Government, Health Care, and/or International Business preferred.

This job description outlines the types of responsibilities the incumbent is required to perform. The incumbent may be required to perform job related tasks other than those specifically presented in this job description. This job description is subject to regular review.
International SOS Government Services, Inc. require all prospective employees to be fully vaccinated against COVID- 19, where allowed by law.

International SOS is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

Nearest Major Market: Philadelphia