Learning & Development Manager, TRICARE Overseas Program

Overall Purpose of the Role

At International SOS Government Services, we’re committed to providing world-class support to the TRICARE Overseas Program, ensuring that our teams are equipped with the knowledge and tools they need to deliver exceptional service. We’re seeking a Learning & Development Manager to lead the design and implementation of impactful training initiatives that enhance the performance and expertise of our global teams.

What You’ll Do:
As the Learning & Development Manager, you will play a critical role in shaping the learning journey for the TRICARE Overseas Program by:

• Designing and delivering innovative training curriculums tailored to meet global operational needs.
• Ensuring training materials are accurate, up-to-date, and compliant with TRICARE requirements.
• Leading the development and rollout of global training programs for new and existing staff.
• Assessing training needs and creating strategies to address future learning requirements.
• Evaluating training effectiveness using various assessment methods and improving programs based on feedback.
• Overseeing the development of e-learning courses, workshops, and other training formats.
• Maintaining regular communication through newsletters and updates to ensure all staff are informed of training opportunities.
• Managing training records and ensuring compliance with corporate standards.
• Supporting the creation and maintenance of Standard Operating Procedures (SOPs) and developing training programs based on these processes.
• Delivering external training such as TRICARE Fundamentals Courses, MTF Webinars, and client-facing sessions.

What you bring:

We’re looking for a talented professional with:

• Experience: 3–5 years of experience in the TRICARE Overseas Program (preferred) and extensive experience in training and development roles.
• Skills: Strong expertise in curriculum design, training delivery, and evaluation methodologies; proficiency in e-learning tools and Microsoft programs; and excellent written and verbal communication skills.
• Leadership: Proven ability to manage training programs and teams, motivate others, and drive performance improvements.
• Education: Bachelor’s degree in a relevant field and a training certification are required.
• Clearance: This position does require someone who can obtain and maintain the appropriate level of tiered investigation access for a position of Trust after being offered a position. (International SOS will facilitate)
• Languages: Fluency in English (verbal and written).
• Travel: Willingness to travel globally up to 20%.

Who you are:

• A strategic thinker who can align training initiatives with operational objectives.
• A confident leader with exceptional presentation and facilitation skills.
• A collaborative partner who thrives in a fast-paced, global environment.
• A problem solver who embraces challenges and delivers innovative solutions.

Why join International SOS?

At International SOS, you’ll be part of a team dedicated to supporting the critical mission of the TRICARE Overseas Program.

As the Learning & Development Manager, you’ll have the opportunity to:

• Influence the professional development of teams across the globe.
• Collaborate with industry-leading professionals who share your passion for excellence.
• Contribute to the success of a program that directly impacts lives worldwide.
• If you’re ready to make an impact and advance your career in learning and development, apply today!

International SOS is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.