Medical Referral Deputy Manager - Qatar

Overall Purpose Of The Job

The Medical Referral Manager/LISW Case Manager manages the medical referral process by identifying needs for further higher level care and admission of medically eligible patients.  Utilize Milliman guidelines and/or other healthcare industry accepted criteria for writing referrals and comply with referral management protocols.

Key responsibilities

•    Maintains a highly level of professionalism dealing with stakeholders and team.
•    Ensures compliance with HIPAA & OSHA standards, as well as all office policies and protocols.
•    Works with clinical providers to establish medical referrals for specialty care not available in Qatar.
•    Manages the entire referral process and assist patients with scheduling emergency and urgent care according to insurance plan.
•    Coordinates with the International SOS Assistance Center when necessary.
•    Performing administrative duties including, answering incoming calls and responding to all messages for the billing department.
•    Providing excellent customer service responding to patient inquiries promptly and accurately.
•    Active participation in day-to-day office activities, including a variety of meetings and task force groups to improve procedural processes, obtain approvals, and remain abreast of new developments and policy requirements and regulations.
•    Active participation in Mass Casualty exercises and events.
•    Other duties or tasks as needed.
 

Qualifications

Experience Required: 
•    Minimum of three (5) years of experience in healthcare.
•    Proficiency in Microsoft Office applications (Excel, PowerPoint, Word, Outlook).

Education Required:
•    Bachelor’s in Social Work or Nursing or equivalent required. 
•    High School Diploma or equivalent required. 
•    Current Basic Life Support (BLS) certification

Physical Requirements:
•    Work is normally performed in a typical interior/office work environment.
•    Work involves sitting and standing for prolonged periods of time.
•    May require bending, stooping and lifting up to 15 lbs.

Other Special Qualifications:
•    On call requirements as part of a rotation if required.
•    Ability to obtain and maintain a clearance to drive company vehicles.
•    Must be able to read, write and speak English to effectively communicate.
•    This position is unaccompanied.
•    Ability to obtain a DOS mandated clearance one is required.
•    Must be able to relocate to Doha, Qatar.
•    A valid passport is required and must be in your possession prior to relocation. You must maintain a current passport during your stay in Qatar.
 

International SOS Government Services, Inc. require all prospective employees to be fully vaccinated against COVID- 19, where allowed by law.

International SOS is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.