Medical Referral Coordinator

Company Description

International SOS delivers customized medical and security risk management and well-being solutions to enable our clients to operate safely and effectively in environments far from home.

Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands-on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities.

With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services (GMS), headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care.

To protect your workforce, we are at your fingertips: internationalsos.com.

About the role

The Medical Referral Coordinator manages the medical referral process by identifying needs for further higher-level care and admission of medically eligible patients. Utilize Milliman guidelines and/or other

healthcare industry-accepted criteria for writing referrals and comply with referral management protocols.

Key Responsibilities

• · Maintains a highly level of professionalism dealing with stakeholders and team.
• · Ensures compliance with HIPAA & OSHA standards, as well as all office policies and protocols.
• · Works with clinical providers to establish medical referrals for specialty care not available on ROB
• · Manages the entire referral process and assist patients with scheduling emergency and urgent care according to insurance plan.
• · Coordinates with Department of State Representatives when necessary.
• · Performing administrative duties including, answering incoming calls and responding to all messages.
• · Providing excellent customer service responding to patient inquiries promptly and accurately.
• · Active participation in day-to-day office activities, including a variety of meetings and task force groups to improve procedural processes, obtain approvals, and remain abreast of new developments and policy requirements and regulations.
• · Active participation in Mass Casualty exercises and events.
• · Other duties or tasks as needed.

Job Profile

Required Skills and Knowledge (Brief description of technical knowledge or skills needed to perform the job)

• · Proficient using MS Office Suite
• · Excellent presentation skills and experience presenting to a variety of audiences.
• · Strong customer service inclination, skills and dispute resolution competencies.
• · Ability to manage multiple conflicting priorities and initiatives effectively.

Required Competencies (Critical behaviours necessary to successfully perform the job)

• · Ability to build and maintain effective working relationships and personal credibility.
• · Excellent communication, consulting and influencing skills.
• · Self-starter; takes initiative and proactively communicates.
• · Ability to work under pressure and meet deadlines.
• · Collaborative approach working with HR colleagues, cross functionally and among client groups
• · Assertive, resilient and resourceful
• · Ability to deal with ambiguity and implement best practice in the absence of a policy or procedure.
• · Professional and informed; objective
• · Effective listening skills; ability to assess a situation and propose reasonable solutions
• · Strong interpersonal skills to work effectively with all levels of leadership, employees and peers.

Experience Required:

• · Minimum of three (3) years of experience in healthcare.
• · Proficiency in Microsoft Office applications (Excel, PowerPoint, Word, Outlook).

Education Required:

• · High School Diploma or equivalent required.
• · Current Basic Life Support (BLS) certification

Physical Requirements:

• · Work is normally performed in a typical interior/office work environment.
• · Work involves sitting and standing for prolonged periods of time.
• · May require bending, stooping and lifting up to 15 lbs.

Other Special Qualifications:

• · On call requirements as part of a rotation if required.
• · Must be able to read, write and speak English to effectively communicate.
• · Must be able to relocate to Germany for duration of the contract
• · A valid passport is required and must be in your possession prior to relocation. You must maintain a current passport during your stay in Germany

Required Work Experience (Brief description of the job-related experience needed to perform the job)

• · At least 3 years experience in a clinical setting
• · Proficiency in Microsoft Office applications (Excel, PowerPoint, Word, Outlook).

Required Qualifications (Brief description of the educational background needed to perform the job)

• · Experience working as a medical referral coordinator or similar role

Required Languages (Brief description of the language skills needed to perform the job)

• · English required

Travel / Rotation Requirements (Brief description of any travel or rotation requirements)

• · Maintain passport for entire time on deployment to Germany.